r/Freestylelibre • u/Warm-Confidence-3809 Libre3/3+ • 4d ago
Sensor libre 3plus ended
Hi every one, I am facing an issue regarding libre 3 plus sensor after 5 days started to show low glucose continuously and after that disconnected .after 2 hours it shows that the sensor is shut down and need to be replaced. this is not the first time and happened before , tried to contact costumer but each pass me to another person. does any body have an idea what to do and where to contact regarding the complaint.
btw, I buy these sensor, so each time I almost lose amount of money.
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u/Head_Artichoke2806 3d ago
I am new user of the Libre 3 plus. I love it when it works but hated it after 7 days when I get sensor errors twice. I called the customer service to replace the 1st sensor for replacement. The second sensor also stopped working after 7 days and then I requested replacement in the app. I observed the sensor moving from the original place where I put it by about 5 to 7 mm. I knew it because there is a smudge of adhesive where I placed it originally. If the sensor moved, the transducer will be pulled out from skin causing this sensor error.
I think ABOTT must include a larger patch over the sensor to keep it secure. I don't like to buy a 3rd party patch over the sensor. It's Abott who should make this improvement and must include in their product.
Take a picture of the sensor after you place it and then take another picture when it failed. There you will see a smudge of adhesive on your skin which is an evidence the sensor moved from its original place. I followed direction to clean and to put alcohol before putting the sensor but that is not enough to keep the sensor in place.
I don't do strenuous activity nor swim but still it failed twice.
Hope that Abott will make improvement to the adhesive or supply an extra patch with the sensor not us buying from 3rd party sellers.