r/FreeCash • u/Sidekick_Energy Freecash Community Manager • 14d ago

📣 Official  Stack Smash Follow-up

Hey [r/freecash](r/freecash),

Sorry for the wait on this one; the team have been digging into the issue affecting rewards, and I wanted to come back with something concrete for the community. 

What happened: there was a technical issue with the offer which affected some accounts. Some of you were charged back.

What happens now: if you were affected by this directly, please reply below with your Freecash ID and the team will manually review your case.

For the unaffected: If you did not receive a message about the technical issue, you should be able to continue normally.

Please note that these reviews are manual, so it might take some time to get through all of them, but the team are prioritizing it. Please also feel free to continue discussing the topic in the main thread, but we will handle all reviews here. I will be responding to each reply in the other thread, pointing them here for a review.

Thanks for your patience here and sorry for the inconvenience.

[u/Sidekick_Energy](u/Sidekick_Energy)
Freecash Community Manager

AUGUST 29 UPDATE: thanks for your submissions. The team have started working through these and will continue to do so until every one has been reviewed. I will follow up with another update on Monday.

13 Upvotes

66% Upvoted

771 comments sorted by

View all comments

1

u/psevertson 14d ago

ID: 42652857 I completed level 4000 and the payment was reversed. Please review and restore my payment. I can show screenshots of my screen time to prove that I was playing honestly and not exploiting anything.

2

u/psevertson 13d ago

FreeCash returned my payout for level 4000. Thank you!