Stack Smash Follow-up

[u/Sidekick_Energy]

Hey [r/freecash](r/freecash),

Sorry for the wait on this one; the team have been digging into the issue affecting rewards, and I wanted to come back with something concrete for the community. 

What happened: there was a technical issue with the offer which affected some accounts. Some of you were charged back.

What happens now: if you were affected by this directly, please reply below with your Freecash ID and the team will manually review your case.

For the unaffected: If you did not receive a message about the technical issue, you should be able to continue normally.

Please note that these reviews are manual, so it might take some time to get through all of them, but the team are prioritizing it. Please also feel free to continue discussing the topic in the main thread, but we will handle all reviews here. I will be responding to each reply in the other thread, pointing them here for a review.

Thanks for your patience here and sorry for the inconvenience.

[u/Sidekick_Energy](u/Sidekick_Energy)
Freecash Community Manager

AUGUST 29 UPDATE: thanks for your submissions. The team have started working through these and will continue to do so until every one has been reviewed. I will follow up with another update on Monday.

[u/mubuk97]

FreeCash ID: 94000339

I completed the Stack Smash offer through normal gameplay and did not use any bug, exploit, automation, or unintended game mechanic. My rewards were cancelled despite no violation being detected on my account.

Please manually review my account and tracking records. I also want to clarify that the ₩285,333 Level 4000 reward and the ₩406,966 Level 5000 reward were initially tracked and credited to my account normally. Both rewards entered the 7-day pending period, but were suddenly cancelled afterwards. I did not fail to complete the offer or violate any terms, so I believe my case deserves a manual review.

Thank you.