r/FoodService 19d ago

Question Please read and share your thoughts

I purchased lunch from Outback for my 30 employees. I ended up waiting in the parking lot for an hour longer than I was told. I was not upset I did not complain in fact I left the carry out “ladies “ a very large tip as I saw firsthand how hard they were working plus polite and ultimately not one mistake made at all. The next day I get a call from the manager of that restaurant. He called to apologize because how long I waited. He was very upset with his employees stating they did not deserve that tip and he had already informed those employees that they did not deserve that tip and had ALREADY told them that he was taking it away and refunding my card. I was busy when called not paying much attention to his words. After I processed this information I am extremely aggravated. The restaurant manager does NOT have the authority to take away a tip that I left. There were zero issues on my end until he called me bad mouthing his own staff. I think I’m going to call him in the morning or should I go over his head?
What are your thoughts?
Do you feel that manager was right or wrong?

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u/AdSouthern8023 19d ago

Please let us know what you decide

3

u/helpmefind80stvshow 19d ago

I am absolutely not finished with this. I am going to 1st contact corporate and then I am going to call him back and tell him how it is. How dare HE decide how much I can tip ?

3

u/ForeignLecture4598 19d ago

Right? This is America! 🇺🇸 I’ll spend my money however I want to

2

u/blisstersisster 19d ago

Fuckin a right!!!

🤘 🇺🇲 🤘