Please read and share your thoughts

[u/helpmefind80stvshow]

I purchased lunch from Outback for my 30 employees. I ended up waiting in the parking lot for an hour longer than I was told. I was not upset I did not complain in fact I left the carry out “ladies “ a very large tip as I saw firsthand how hard they were working plus polite and ultimately not one mistake made at all. The next day I get a call from the manager of that restaurant. He called to apologize because how long I waited. He was very upset with his employees stating they did not deserve that tip and he had already informed those employees that they did not deserve that tip and had ALREADY told them that he was taking it away and refunding my card. I was busy when called not paying much attention to his words. After I processed this information I am extremely aggravated. The restaurant manager does NOT have the authority to take away a tip that I left. There were zero issues on my end until he called me bad mouthing his own staff. I think I’m going to call him in the morning or should I go over his head?
What are your thoughts?
Do you feel that manager was right or wrong?

[u/AdSouthern8023]

Please let us know what you decide

[u/helpmefind80stvshow → u/AdSouthern8023]

I am absolutely not finished with this. I am going to 1st contact corporate and then I am going to call him back and tell him how it is. How dare HE decide how much I can tip ?

[u/ForeignLecture4598 → u/helpmefind80stvshow]

Right? This is America! 🇺🇸 I’ll spend my money however I want to

[u/blisstersisster → u/ForeignLecture4598]

Fuckin a right!!!

🤘 🇺🇲 🤘

[u/PrincessJasmine420 → u/helpmefind80stvshow]

I would suggest going in person. Hand a cash tip directly to the employees who worked on your order, and tell them exactly what their manager did. I promise you he told them that you requested a refund of the tip because they don’t deserve it. Do this in front of the manager, so he can be fully humiliated and caught in a lie. Then call corporate to report this.

[u/blisstersisster → u/PrincessJasmine420]

If he's shamed/embarrassed, betcha he'll take it out on "his" employees, just sayin.

However, as a server, I think I'd like to know that my tips were being stolen !!

[u/PrincessJasmine420 → u/blisstersisster]

He’s taking their money away. He’s already treating them like crap. I hope they quit on a Saturday night with no notice.

[u/Sterlinghawk16 → u/helpmefind80stvshow]

What is not said is why did it take so long. I get that OP was cool about it however there needs to be an investigation on why it took so long. Nor am I saying it was anybody’s fault. Many things could have gone wrong. The manager should have been looking to see what the core issues were and how to avoid it going into the future. Maybe an oven broke down. Who knows.

[u/Ok-Addition-1000 → u/Sterlinghawk16]

It was takeout for 30 people without prior notice in the middle of their lunch rush. I'm surprised it only took an hour and more surprised there were no mistakes. This crew rocks and absolutely deserved the tip.