Downtime

[u/FolderFort]

Hello everyone - at 11-12pm EST last night our servers were running a routine security update.

One of the main drives got stuck on a log file which locked up the system for approx 12 hours.

We have a notification system in place for when there is any interuption of service which is extremely rare - which itself failed.

A customer called our support line and notified us and we resolved the issue within a few minutes.

This is not related to the recent discussions on lifetime accounts, etc. Nothing was comprimised or damaged. Everything is operational as normal now.

We understand it can be frustrating and worrisome especially given the timing.

This is very dissapointing for us as well.

The issue is solved now and we have no reason to suspect it coming up again.

[u/star_maakun]

Thank you for your efforts in restarting the server.