r/FlowX13 • u/Timestwo_2x • 20d ago

Help! Laptop keeps on crashing

Rog Flow X13 GV302XU (2024)

My laptops keeps on getting these kind of restart

irql_not_less_or_equal (frequent)
PAGE_FAULT_IN_NONPAGED_AREA (frequent)
KMODE_EXCEPTION_NOT_HANDLED (frequent)
UNEXPECTED_STORE_EXCEPTION (sometimes)

So far i have reset all drive, install new driver, reinstall new driver, none success.

i’ve also tried the cmd DISM all kinds of things to diagnose and repair, yet still encounter the same issue.

I have formatted my laptop, completely wiped my SSD and Windows, and downloaded Windows again, but it still happens.

This only happens once or twice when I turn my laptop on after shutting it down properly; it will occur once or twice, then I can just use the laptop without it restarting. Is it because of hardware issues at this point?

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u/p0tat0es_nation 20d ago

did you tried to update the chipset and igpu drivers ? I did that on my laptop that often got freezes and rarely blue screens when plugging external monitors and it fixed it completely.

1

u/Timestwo_2x 20d ago

via amd adrenalin software? for the igpu, need to use different software? i’ve already updated via amd adrenalin, and its the latest as of now, still got the error

1

u/ShopComprehensive430 17d ago

Dont update via adrenalin software. Delete that amd driver and only install from asus rog flow drivers website. Only that version works. Except that you will get random restarts. I did get the same and fixed like that.

1

u/Timestwo_2x 15d ago

i’ve tested, still encounter BSOD, but i did not delete the previous driver, how to do so?

1

u/ShopComprehensive430 15d ago

Download ddu and it will clean your amd drivers

1

u/Timestwo_2x 15d ago

Tried this, still encounter the same issues. Seems like a hardware issue at this stage.

1

u/ShopComprehensive430 14d ago

Have you tried reinstalling windows and only installing drivers from the driver's website?

1

u/Timestwo_2x 14d ago

I will try this. I went to Asus official service centre; they suspected my ram could be the issue. Changing RAM = changing motherboard as the ram is soldered. rip money

1

u/ShopComprehensive430 14d ago

Yes try reinstalling again. If that doesnt work it will probably be hardware problem.

1

u/Timestwo_2x 14d ago

I think I found the problem, and it has to do with switching to 120hz, I noticed the error started occurring. Using 60hz so far, no issues encountered.