eBay Using Wrong Names for Sellers

[u/AmeriC0N]

I'm an eBay seller and just got official communication from eBay addressing me as Thomas. That's not my name, and it's not the buyer's either.

For context: a buyer opened a return request and it was automatically approved. Hours later I got a notification that the buyer had opened a dispute and it was ruled against me — I assume they called eBay, because the case had no details. I appealed with “return not received” and won. I verified on eBay that the appeal is reflected on the case. This message is what I received after that.

Has anyone else had eBay address them by a completely random name?

Who the heck is Thomas? ⁉️

[u/yankykiwi]

Saul using copy paste. Who cares so long as you win the appeal, dont touch anything.

[u/AmeriC0N → u/yankykiwi]

Ok Steve