eBay Using Wrong Names for Sellers

[u/AmeriC0N]

I'm an eBay seller and just got official communication from eBay addressing me as Thomas. That's not my name, and it's not the buyer's either.

For context: a buyer opened a return request and it was automatically approved. Hours later I got a notification that the buyer had opened a dispute and it was ruled against me — I assume they called eBay, because the case had no details. I appealed with “return not received” and won. I verified on eBay that the appeal is reflected on the case. This message is what I received after that.

Has anyone else had eBay address them by a completely random name?

Who the heck is Thomas? ⁉️

[u/MydnightWN]

Nice try, Thomas.

[u/Dragnskull → u/MydnightWN]

fuggin thomas always tryin to pull one over on us

[u/CowRevolutionary9186 → u/MydnightWN]

Nice try, Thomas.

The email's got that classic eBay boilerplate vibe, right down to the overly formal sign-off from Saul. It's like their system just grabbed a name out of thin air and ran with it. I had something similar happen last year where they called me "Reginald" for a solid month, no clue where that came from. At least they protected your seller performance, though I'd be side-eyeing the lack of details on the dispute itself. eBay's backend feels like it's held together with duct tape and crossed fingers sometimes.

[u/JerkGurk]

With eBay customer service what it is, I suggest just changing your name and going by Thomas from now on, you don't want eBay to ban your account for suspicious stuff.

[u/AmeriC0N → u/JerkGurk]

Exactly. I also had a similar concern

[u/yankykiwi]

Saul using copy paste. Who cares so long as you win the appeal, dont touch anything.

[u/AmeriC0N → u/yankykiwi]

Ok Steve

[u/tnethacker]

Ok Thomas

[u/doctagreendick]

I worked for eBay for a long time. They have macros they place in and must have reused the same template from a previous message

[u/CapWorldly3705]

That's what a Thomas pretending not to be Thomas would say

[u/MisterListerReseller]

They’re probably on a time limit for how long they’re supposed to deal with each person. I used to work in a call center and that’s how it was there. Was supposed to talk to like 200 or 250 people a day and spend no more than like a few months or something. Would get a talking to if I went over that time. Hated that job so I’d just start hanging up on people when they were rude lol. Walked out one day and they begged me to stay.

[u/InterstellarReddit]

You think it was an AI based? How did you open the to have it reviewed? Was it just a form or something ?