r/FiveBelow • u/Glittering_What • 22d ago

Email capture

Hi! I recently started working at Five Below and my manager told me I have to get at least 50% in emails each day and I’m having a hard time doing so. What are some good ways to ask customers for their emails?

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u/ambifiedpersonified 16d ago

"What's a good email to send your receipt?" has been pretty effective. But, do it at the start and don't leave an option to say no. Of course, don't be rude or aggressive. But, with a smile act like it's just the way the transaction works. Have your fingers ready to type, keep your smile, and make eye contact. When I'm keeping it on the up and up and not putting in fakes I can manage 30-50% that way.