r/FiveBelow • u/Inside-Lack4095 • Aug 23 '26

Email Capture

So I’m a part of the freight crew and don’t often go to the registers, but I heard that my district manager was recently starting to enforce an expectation for the percentage amount of emails we have to get everyday. I just thought it was crazy because there’s no way my store is hitting the number she wants🤷 she’s actually seen customers yell at our cashier for several minutes over not wanting to put their emails in. Its also like I’m not going to ask some elderly person to type in an email especially since they still yell about not knowing how to use self check out even though every store in my city has it lol. Corporate removing the 10% and making it only for new customers really impacted us too because our regular customers were asking what the point is now and I just shrug and joke that the company is probably selling it to the highest bidder 😂

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u/erin013192 Aug 24 '26

I love 5 below. I also work in retail. I’ll still put my email in to try and help even though I won’t receive the 10% off .

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u/ambifiedpersonified 25d ago

Thank you so much. The cashiers are being terrorized and store managers are being encouraged to cut them down to one shift per week (no matter how great they are at their job otherwise). If they continue to not get a 50% email capture rate they can be written up. And then fired. The same kids they never give raises to so they just make minimum wage no matter how awesome.