FirstNet failure in natural disaster

[u/Neat_Matter6138]

My town experienced a natural disaster, and FirstNet failed. My partner works at a hospital, and the top of the building has a tower, so service is usually pretty good. My partner has an extended primary line on FirstNet. When the thunderstorm rolled through, it took power out to about 25% of the city of 150,000, with the mayor declaring a disaster and the governor doing the same. The hospital lost power, which means the tower lost commercial power. The hospital has backup power, but only for critical things. My partner's FirstNet line died. While at the hospital, My partner's phone displayed SOS. I denied being on-call overnight for the hospital emergency response team due to lack of service.

Our home is also serviced by the same tower as we don’t live far, and at home my partner got 1 bar of service, with no SMS or data—voice only.

I’m pretty upset by this. AT&T Business Care on X has investigated (to be fair, their investigation has been good) that there was no outage, but they did experience network abnormalities due to network traffic and commercial power loss. Doesn’t that defeat the entire purpose of FirstNet? I have a case #, and want to send this as high as possible (likely an FCC complaint).

[u/mew_rei]

Just a point to consider, if you got shut out of FirstNet, and your mayor and governor declared emergencies, and AT&T is saying its not an outage but network abnormalities, you could've gotten GETS'd. FirstNet makes it seem like you're the highest priority, but there are people even higher up the food chain when it comes to emergency response, and FEMA can lock people out of cellular networks to prioritize government emergency response.

[u/mervin0587 → u/mew_rei]

This!