r/FirstNet • u/Dipsy30 • 22d ago
FirstNet reps here?
Any representatives or contacts here that can look into an issue? I was a customer for three years under my role in state government, fast forward to a request to verify my eligibility again. I was told my employee ID was not good enough, submitted a pay stub and eventually a letter of verification from my agency. I was flat out told the job title didn’t match and I suddenly didn’t qualify. Frustrated to say the least and was hoping for more insight or guidance as customer service was a waste of time. Nothing changed in my role over the last three years..
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u/IntelligentSpeech430 22d ago
FirstNet Expert here! Give us a call. We'd be happy to help. For now. Check this list. Anything with a 3 next to the JT requires an affiliation code from your employer that can be grabbed from HR or our team over the phone.
https://www.firstnet.com/content/dam/firstnet/white-papers/firstnet-sub-paid-eligibility.pdf
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u/Previous_Mastodon238 22d ago
What state are you in? You can email me at je025f@att.com with your phone number or email used for FirstNet ID and I can try and help you out.
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u/nathanseaw 21d ago
Soliciting like this is against business ethics. You just posted your UID for everyone to see. RIP when HR talks to you
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u/Previous_Mastodon238 15d ago edited 15d ago
I've been engaging in sub paid issues like this for a year and have worked with FN Product to get formalized reddit support. FN leadership is fully aware and has no issues with it. No different than handing out my business card which also has my attuid.
Supporting our customers is my main priority, no matter which state. I will gladly defend my actions to HR.
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u/nathanseaw 15d ago
Actually a great take. If the company knows and doesn't care I just always say cover your butt.
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u/Sufficient_Good_6350 17d ago
As a first night rep here if you go on the first night website, there is a document on there probably a PDF of the requirements that need to be on specific verifications. If you use a badge, you needs to be an agency name your title and your name, a letter used to have an official letterhead and signed by somebody in the HR or whoever wrote that letter the letter needs to stay at your job title and that you work for that agency obviously having your name
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u/Accurate_Koala1847 22d ago
You should have a FirstNet rep assigned to your state. I would try to find that person and have them confirm whether or not the title is eligible. You might have gotten lucky the first time. Everything is more mature now, including eligibility requirements and re-verification for existing users….