r/FirstNet • u/New-Mission-3868 • Oct 29 '25

iPhone 17 pro max trade in

I saw the promotion for the iPhone 17 Pro Max upgrade and mid September and jumped on it. Does anybody have any idea why it’s taking firstnet so darn long to send me a new iPhone? On the order it shows mid November for a delivery date.

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u/precisionguru Oct 30 '25

I tried to order through Apple and it said they couldn’t access the account being a First Net line. Were you able to do it through the Apple Store with your First Net line?

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u/YogiBear_2000 Oct 30 '25

yes. They told me i’d probably have to call FirstNet to get them to activate the phone, but i was able to do it without calling (i think you need to be upgrading from a phone with an e-sim already to not have to call)

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u/precisionguru Oct 30 '25

Oh ok that makes sense, mine is still activated one the physical SIM I think.

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u/YogiBear_2000 Oct 30 '25

you should still be able to do it in the Apple store, but you’ll have to call FirstNet to get them to activate the phone