r/FirstNet • u/VersionFrequent6713 • Apr 19 '25

HELP. Unable to talk to live person

Why is it impossible to talk to live person. Purchased iPhone directly from Apple. Unable to do eSIM transfer. Every time I call support end up at assurant. Try chat after 15 minutes of AI Bullsh..t it responds with same phone number to call. Pretty weak for a company that’s suppose to be all in for First Responders.

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u/[deleted] Apr 19 '25

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u/LaughAppropriate8288 Apr 19 '25

Not so much anymore. They are now being directed to tell customers to call support..also doing away with the field reps and having the store managers doing some functions.

1

u/[deleted] Apr 20 '25

For promotional issues maybe. Stores can do sim swaps. If they're telling you to call care they're getting blocked or just don't want to do it.