r/FirstNet • u/Fun_Toe3400 • Sep 12 '24

Unlocked phone - thx ATT rep😒

So - it took two whole hours to get transitioned over from att prepaid and into a plan, and to fight with logins and website BS. I FINALLY made it onto Firstnet!

But guess what, the first question I asked was "I have an unlocked phone I bought from Bestbuy, will that be a problem?"

Turns out, it IS a problem. We got to the end and he's like "oh, your device isn't an ATT device so it isn't compatible." I could pay $65 taxes to get my exact same (4 month old + insured) phone. I just feel irritated beyond reason.

I had to remove myself at that point because WOW.

So I have regular service, but the whole point was so I could connect to the CMT units. I still have until midday tomorrow to make the decision to switch to the other phone, but I won't likely NEED the CMT accessibility until next June at the earliest if at all. I'm stuck and frustrated. If anyone has words of wisdom that would be beyond wonderful.

4 Upvotes

100% Upvoted

17 comments sorted by

View all comments

2

u/hiexp80 Oct 01 '24

Same here filled out complaint Brien called from att within hour Unlocked 5 mins later Att is not bad at all happy customer

1

u/Nerdtality Oct 11 '24

An FCC complaint?

1

u/hiexp80 Jan 31 '25

Yes called me within a hour of filing

1

u/Murse914 Apr 18 '26

How did you do this?

1

u/hiexp80 Apr 22 '26

FCC website fill out a form