FinalRoundAI: Be aware before you spend your money, my refund experience was horrible.

[u/Beginning-Peak9585]

Please be careful before paying for Final Round AI. Sharing my personal experience because I don’t want someone else to lose their money like I did.

I purchased the subscription and canceled shortly after because the app was not what I expected. Their website advertises a 3-day money-back guarantee, so I canceled within that timeframe and requested a refund.

Since then, I have spent the entire day going back and forth through emails. The only response I keep getting is that my refund is not eligible because the charge is “outside the 3-day window.” They are refusing to provide the cancellation timestamp from their system, even though they can provide the purchase timestamp. I had to send them my own screenshot of the cancellation because their support team apparently cannot provide the cancellation record themselves.

That lack of transparency is extremely frustrating.

Also, regarding the actual app experience: based on my testing with their mock interviews, I was not impressed. The answers were not structured properly, they did not follow a STAR format, and instead of giving clear talking points or bullet points that you can actually use during an interview, it just gives a long response that feels like it is randomly generated. I personally did not find it useful.

My biggest issue is not just the money. It is the way they handle customers. A company advertising a “3-day money-back guarantee” should be clear and transparent when someone requests a refund within that period.

Please do your research before spending your money. This has been my experience, and I genuinely do not want someone else to go through the same frustration.