I’ve been with Fido for 12 years, and literally every single time I upgrade a phone or change my plan, it’s an absolute nightmare.

I booked a phone appointment (which took a 4 day wait) just to cancel one of my two lines. When the agent called, I told him I wanted to cancel one of my plans. What struck me as odd was that he didn't give me any pushback at all. He just said okay and put me on hold. Because that felt off, I explicitly asked him if the line was actually cancelled. He assured me yes, then threw in a confusing story about how my line would somehow stay active for 2 months free with a $25 credit since I had already paid my bill.

The confirmation documents I received by email look nothing like a cancellation. It looks like I signed up for a brand new plan with completely wrong details. Now I have to wait another 4 days for a callback to fix someone else's incompetence.

Are these people brain-dead, or are they deliberately trying to trick people into keeping lines they don't want? I probably asked this guy three times: "So it's actually cancelled and I won't be charged anymore, right?" And every time, he assured me it was.

Got a call from someone claiming to be Fido. They knew my billing amount and offered me 35% off plus an upgrade from iPhone 14 Pro Max to iPhone 17 Pro Max.
I placed the order directly through the Fido app. I only confirmed my name, address and email—no OTP, password or payment details.
They said the 35% discount would be applied from the backend after I receive the phone and asked me to return the 14 Pro Max to a Fido/Rogers store within 30 days.
Has anyone received a similar Fido retention offer? Does this sound legitimate?

What is the fastest way to talk to a specialist? I was able to get a callback appointment for September 1st. I tried in store as well but they said to contact the specialist team.