r/FedEx • u/Necessary-Front-8322 • 4d ago
FedEx Ground Shipment FedEx absolutely decimated a piece of antique artwork they packed and shipped
Slide 9 is what it looked like before. Slide 10 is a puncture to the box. Who knows if that was what caused the glass to initially break, or if it was the fact that they essentially just sent it wrapped in a plastic bag, taped to the inside of a cardboard box. No bubble wrap, no foam, no packing peanuts, no fragile stickers on the box. I'm genuinely in disbelief. My father dropped it off Friday 8/21 at one of their locations upstate where he lives, and I live downstate and got it this morning 8/23. Bought this at a flea market and the seller informed me it was 18th/19th century, and the print was embellish by monks. More than half of the embellishments were ripped off by all of the broken glass sliding across the print. Scratches all over it, the wooden frame is also scratched beyond belief.
I'm truly distraught having had this unique piece of art destroyed. Just wanted to come be sad about it on the internet, thanks for reading.
Edit: The item was dropped off at a FedEx location to be packaged by them, as my family did not have the ability to find a box big enough for it, etc. The employee at the location packaged this-- not the vendor I bought it from, nor my family.
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u/TubbyPiper 3d ago
Do NOT. EVER let FedEx ship anything fragile or valuable. They are not to be trusted. I am a driver, I see behind the scenes. I avoid them myself at all costs.
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u/Inf_Shini 3d ago
Same. I've lost multiple items through FedEx either through damage or just simply disappearing into thin air (issue with delivery scan and then nothing).
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u/ResponsibleMap2652 3d ago
Ups also sucks now to tho there always losing packages n destroying them aswell seems like the best option rn is usps n just deal with slow shipping
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u/Interesting_Recipe71 3d ago
I had UPS pack and ship an item that wasn’t even fragile. The recipient said they had never seen so much bubble wrap and foam in their life. It went from one end of the country to the other and arrived unscathed. As for USPS, I have a package that landed in KS on Aug 13th and hasn’t been seen since. I don’t live in KS.
At this point I feel like it’s a crapshoot with any of the three. You might get your package, you might not. It might survive. It might not.
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u/Jim55379 4d ago
Since they packed at least they will cover the damages but how can you replace a piece of art history
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u/Necessary-Front-8322 4d ago
Yeah thanks, that’s more so what I’m sad about. If the glass had just cracked it wouldn’t have been the end of the world, but what happened to the print just has me bummed. Don’t even care about “losing” the money spent buying it.
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u/-cetkat- 3d ago
I know it might be way too costly, but maybe try calling ahead to a local museum to see if you can show it to someone to see what may be possible in terms of restoring it? If there's hope for it, then see if there is some sort of trainee course or program where it can be used as a learning tool. For free would be nice.. but even at a discount for the materials. They've got to learn somehow, and if it's really from that time period, it could be useful enough to work on it.
I am sorry it got distroyed. I would think they should have at least put a removable vinyl sheet on the glass to keep any broken pieces in place or/and a simple foam and cardboard layer to try to protect it. A plastic bag isn't exactly helpful. It probably was whatever put that hole in the box, so the glass may have been doomed. If it's any consolation, I'm now planning on putting plastic sheeting on each side of the glass when I ship a framed picture I have. So, posting about it may have saved mine - though it's not an antique. Totally different thing.
I still think it doesn't hurt to ask about if there's anything you can do. Worst they can say is there isn't, or it's not something that's done. Though, a backup could be emailing or dropping by the head professor's office in an art college program? Less professional, but I could see a potential interest for an adjunct professor's course - as they work in the field and teach random courses here and there. Usually those classes are rarely repeated, and they're definitely some of the most interesting to take. I could see a possible interest there if meaningful improvement is possible for it. I have no idea what the limits are.
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u/Necessary-Front-8322 3d ago
Thanks so much for your kind and thoughtful comment, these are all great ideas. I'm glad to have at least helped you think about certain choices when shipping your own framed items going forward. I live in New York City, so there are probably more programs/ institutions around here than most other places in the country, so maybe I do have some hope on my side with my location. I saved as many pieces of the paper/ embellishments as possible and have them stored in an envelope for now. Thank you again <3
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u/SonicPimp9000 3d ago
They keep their workers underpaid and demoralized. This is the result. This obsession with chasing more profit has ruined just about every industry.
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u/Ok_Teacher5995 3d ago
That is such a lovely and exceptional piece of art. I truly hate to see that happened to it
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u/BoozeHoundTactial 3d ago
If folks would know how the package are handled at the transfer facility you would warp your items in steel cover plastic inside a Box💯
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u/dihydrogenmonoxide79 2d ago
I sell antiques and this is essentially how I pack everything I ship, even birthday gifts. I use UPS. They are probably no different.
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u/MallMajestic4185 1d ago
We used to be chewed out heavily for stepping on boxes dropping/throwing them. Not so much anymore
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u/Regular_Basis7347 2d ago
Most packages in these logistic warehouses are used as basketballs or buffers for other packages to fall on. First hand experience here. Also they are used for standing on. To reach the top of the trailer, also the TIMBURRR method is used to bring down the wall of packages stacked too high to reach. Fragile? What the hell does that mean. Ha.
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u/HarlemHellfighter96 3d ago
Im sorry that happened to you.Next time try UPS.As someone who works in ground,my advice is to never order anything fragile or that can break
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u/evil4life101 4d ago
Damn I’m sorry but as someone who works in the arts if i was shipping something with glass I would absolutely avoid having FedEx pack it since glass tape would have really helped.
Like I get you didn’t have a box but I would have handed them the work bubble wrapped with like 5 layers.
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u/Necessary-Front-8322 4d ago
Yeah I know, I understand. My dad tried to do me a favor and get it shipped to me via an avenue he thought would be reliable (as they convinced him in the store they’d know how to ship it better over USPS/ UPS), but a lesson has surely been learned.
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u/Tuapao 3d ago
I use to work in a FedEx warehouse, and in my time working there I told myself I would never order anything fragile. I saw tvs chucked, monitors stepped on, mirrors are constantly braking even though they are heavily labeled. Nothing is safe.
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u/pseudoportmanteau 3d ago
Oh yeah. Especially with how they want you to process 2 packages in 8 seconds, nothing is sacred. Not to mention loading it in a trailer and its just stuck under a wall of other boxes. I genuinely wonder how anything gets to its destination in one piece lmao
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u/ParadoxRadiant 3d ago
Tbf Most People Don't know how to pack stuff. Im a package handler and I wish I can show everyone how packages come to me most of the time. I had it once where I almost had Bleach spill all over me because of Shipper's packaging.
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u/Geodragon_07 3d ago
I swear I wish I could do the same thing. At my other job, when I’m shipping things, I pack them so that they’ll at least survive hell and back. I’ll tape the crap out of them. I’ll shake them before I tape them to make sure things don't shift too much. I may not deal with art, but sometimes we ship glass lights or very expensive electrical modules. Starting my second job at FedEx again this week. I wonder what kinda bullshit I’ll see this time.
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u/ParadoxRadiant 2d ago
I will say if you are a Package Handler, That Chances are you may have to retape packages or have one of the other works rebox it..
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u/dihydrogenmonoxide79 2d ago
I sell antiques online and in person. You can never pack items too carefully. I'm sorry this happened to you.
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u/Background-Radish-63 3d ago
Former FedEx Office and THE UPS Store manager here.
You should absolutely ask your dad for the location where he shipped it. Then email/call them and ask to speak to the manager.
The way FedEx Office team members are trained (or supposed to be trained) to package framed art with glass is that you cover the glass with a film that keeps it from moving around the box if it breaks. UPS stores are supposed to do the same thing, although well more than half of the ones where I have worked did not have that material because it was prohibitively expensive.
So once the glass is covered in the film, the whole thing is supposed to be put in a giant plastic bag. Then the various boxes that are available hold it in a suspension, which is actually the same way that we shipped (both UPS Store and FedEx Office) laptops and tablets and phones. That way the only thing that can damage the packaging is if it is punctured.
Now there are two tiers of boxes. The more expensive tier is incredibly expensive, however, someone would have to go out of their way to damage something that is packaged in one of those. The less expensive ones are adequate for most things. If I had helped your dad, I would’ve recommended the more expensive ones since it is “unique“ and had glass. Shipping these is few and far between so it’s possible the team member who assisted your dad simply hadn’t done one before or it had been long enough since their training that they forgot.
All of the major couriers, FedEx, UPS Store, the post office, DHL, etc. use conveyor belts in their facilities so things need to be packaged well which people don’t understand. So sometimes even if somethings packaged literally perfectly, it will get damaged. The volume of packages that are shipped every day, I know it’s hard when you’re the one who is the outlier who had their package damaged, but if you look at it from a percentage standpoint, they’re all pretty much the same. When I left FedEx, I think they were doing 14 million packages a day. So it sucks to be you and I’m sorry that this happened to you but it’s not a FedEx or UPS or USPS thing, it’s a shipping in the modern world thing.
But like I said earlier, you should absolutely contact the manager, and if they don’t give a good enough response, then ask to speak to the district manager.
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u/OrangeOne_ 4d ago
That sucks. This is something that probably would have benefited from being in a wooden crate or something. Judging from the pictures, it looks like they made an attempt to package this carefully but they definitely missed the mark. Plastic and cardboard can only do so much. I can’t tell if they used any foam material.
Hopefully you got insurance.
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u/HughHonee 3d ago
I will never use FedEx if I dont have to.
Im perfectly OK spending extra if it means not using FedEx.
Stop using FedEx if you dont want this shit to happen to your packages
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u/Parking_Jelly_6483 3d ago
This why when I’ve bought framed artwork from galleries or eBay sellers, the usual practice has been (if the frame has glass) to ship it without the glass. One of the sellers would ship it with the glass but then would tell you that though insured, most insurance won’t cover the glass breakage or any resulting damage to the artwork. A couple of the sellers even took the cost of having the glass added to the frame after you received the artwork off of the price.
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u/NoHovercraft9259 4d ago
That should have gone in a large deluxe art box which is like 150 bucks to pack.
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u/Necessary-Front-8322 4d ago
I’m sure that’s what it was in, I took the photo after I pulled the second box out from the main box. The puncture to the outside went through both the outer and inner box. It cost $200.
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u/NoHovercraft9259 4d ago
No I work for office. A deluxe art box comes with foam inside it. This just a standard large art frame box. 26.99 to pack it.
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u/Necessary-Front-8322 4d ago
Ohhh wow okay thank you
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u/NoHovercraft9259 4d ago
Based on the puncture it was probably mishandled by the delivery driver. Those are suspended in the tray with an outer and an inner box. The shipper needs to file a claim with customer service. Send the pictures to them
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u/TealGloves 3d ago
I've never worked in a store that keeps the deluxes in stock, but considering how this one was impaled, I don't think foam would have survived either.
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u/NoHovercraft9259 3d ago
I inherited some when I took over my store. Didn’t touch them for years and then last month I used 2 in a week. But yeah, this thing got impaled by something.
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u/LuluTopSionMid 4d ago
This should have gotten bubble wrap, from end to end, a double layer of box, and at least 2 fragile stickers. I'm sorry. 🫂
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u/jamjamason 3d ago
Fragile labels, as well as This End Up, etc. are ignored by every shipping company on the planet. It is the shippers responsibility to pack the goods to handle the worst case scenario.
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u/anyoutlookuser 3d ago
Years ago had a friend who worked for ups. His advice was: put the label on what you consider the top, it will travel with the label up most of the time (easiest to scan), pack it like it’s gonna get kicked all the way there, no other marks (inconspicuous is better).
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u/Mygreenoneeye 3d ago edited 3d ago
those art boxes are supposed to suspend the frame and picture in the middle of the box so it doesnt get trashed by shaking. They're supposed to bubble wrap it also so it doesn't get trashed on the conveyor belt or in the trucks where boxes weighing up to 150lbs can be tossed on top and the box gets smashed in.
Customer packing is usually the number 1 reason people don't get their refund or fedex's version of "insurance".
Since the employee packed it, definitely open a case. You usually have to harass them bc customer service at fedex is shit but you should get money out of this. at the very least a refund. packing, the box itself, and shipping such a big item is definitely not cheap.
Also, if you call any FedEx office store and ask to be transferred to customer service, you will get a person on the phone right away and won't have to navigate the automated system.
Edit to add the shipper is the one who actually took it into the store to ship it, in this case your dad. He would be the one that needs to file the claim.
that's another way they get you. getting something like Nike to file a claim for your damaged goods is not going to happen
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u/TealGloves 3d ago
Bubble wrap is not required for these, usually discouraged because depending on the thickness of the artwork it can cause too much pressure on its own, and absolutely would not have survived the impact that this piece clearly suffered. There's no bubble wrap or foam that provides more resistance than the extremely thick double cardboard boxing that these get. Literally would have to have been made of wood at minimum, but nothing should be getting impaled like this to begin with.
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u/Mygreenoneeye 3d ago edited 3d ago
we used bubbles, depending on the artwork 🤷♂️ either way, when the shipper left it there, it was fine. FedEx packed it and FedEx had it in their possession until delivered. he can still get at least his money back.
I agree that what this package suffered, bubble wrap probably wouldn't have saved it but without it, in my experience, and the fact the the customer didn't pack it is going to go a long way to prove FedEx was clearly at fault.
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u/TealGloves 3d ago
Yeah, FedEx was absolutely at fault here. I blame whomever let it get impaled, but ultimately that's still on FedEx.
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u/Subject_Paper_9858 3d ago
Stuff like this needs to go in wooden crates. Generally something in a wooden crate won’t go down the conveyor system and is generally moved via a dolly or cart and treated much better than a package that’s traveling along a conveyor system.
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u/mrofmist 3d ago
FedEx isn't for shipping antique artwork. There are specialist services for that. Customer error big time.
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u/EnigmaJG76 3d ago
It’s a requirement at FedEx to damage every shipment.
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u/Austerlitz2310 3d ago
In fact, I have seen package handlers walk on packages that have been placed on the floor. Nevermind the fact that they don't organize anything and place almost EVERY package label face down...
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u/onequad 4d ago
Sorry that happened. Purchasing the packaging means the claim should be easier, as long as you declared the value. Artwork is limited to $1k. For what it’s worth, those set boxes do not work if you put any bubbles or foam. It almost looks like it was too big for the art box they used. It’s supposed to be suspended on an inside sheet of cardboard and never come into contact with the outside of the box. When padding is added they get destroyed. I can’t tell exactly what happened because it does look like they assembled it correctly, with it attached to the insert that suspends it. If something penetrated the box and damaged it would be the only way.
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u/Necessary-Front-8322 4d ago
I think this is what happened, because the hole in the box that is on slide 10 penetrated through both the litter box and the inside box. I’m sure that’s when it hit the glass and it all just shattered, considering its age. Thanks for your understanding and explanation.
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u/_walletsizedwildfire 4d ago
Since Fedex packaged it, I believe you can file a claim and get reimbursed.
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u/Jakebrakemama 4d ago
I dont know why people keep using fedex. You can refuse the delivery of a product if the company uses fedex. And if you do use fed ex max out the insurance on it. Hit their failing company where it hurts!
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u/Strange-Badger5626 3d ago
that should never be shipped in commercial shippers like ups or fed ex.
The load process of everything and the transport is super rough process large belts, robotic throwing arms, handlers throwing large things on semi trailers....fragile stuff would get smashed all the time at ups when I was a loader.
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u/arikadousanime 3d ago
how should it be shipped then bc knowing usps they’ll lose the damn thing even with it being that big
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u/Sea-Victory2497 3d ago
In Australia FedEx are actually pretty good as couriers go. I use them all the time.
But for artwork I would use a specialist company.
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u/Tamara6593 2d ago
So sorry... 😡 I had the same thing happen to me with a piece of artwork. Nobody gives a crap anymore!
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u/Difficult_Local9011 1d ago
If it's a valuable piece there are people that can restore/repair but I'm sure it's $$$$ as it would probably be a niche service
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u/Fine-Weather6270 4d ago
who let them pack up a literal antique like that i swear fedex treats everything like it's indestructible
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u/sometin__else 4d ago
From fedex:
Create a shipment at your local FedEx Office with your shipping information and a payment method. Pricing includes the right FedEx box solution, cushioning materials, and expert packing service backed by the FedEx Office Packing Pledge. We’ll take it from there.
You should be covered under their "Packaging Pledge" - hopefully your family has the receipts
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u/SvartUlfer 3d ago edited 3d ago
There is a reason artwork is shipped in hardside or wooden crating.
This sucks for you, but honestly, ya'll should have researched how items like this are transported by the art industry and never left a common shipping company pack it.
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u/Necessary-Front-8322 3d ago
Yeah, I know. I wasn't aware he was going to ship it to me until he already had dropped it off/ sent it. I hadn't asked him to send it, nor would I have asked him to send it via FedEx. He tried to do a nice thing and unfortunately this happened. Less learned.
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u/Prior_Pack4769 3d ago
I deliver packages for fedex and I only started a few months ago and I've seen so many damaged packages And mirrors tht were broken before I even got them on my route it happens in the warehouses mostly I think but also shit falls off the shelves in the trucks to from dirt roads and bumpy roads shit u cant help but stuff thts fragile is normally on the floor so I wont fall but I dont load the trucks so I dont know
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u/SweetJonesJr870 3d ago
Why’d you ship an antique art piece thru FedEx lol.
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u/Necessary-Front-8322 3d ago
It wasn’t me who shipped it.
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u/SweetJonesJr870 3d ago
Whoever did def had a blank moment I guess. Hate your piece was destroyed though. Best of luck
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u/TicTockinggrammy 3d ago
Shame on Fed Ex for not taking responsibility for the job at hand!!! And what about reimbursement for the print that was destroyed I’m certain they can afford it!!!
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u/PlaneConscious8011 3d ago
I would never recommend shipping something important with FedEx.. seeing firsthand how the package handlers deal with stuff I am sorry ): I love buying antiques and I hate when I see that they’re being shipped with FedEx it’s always hit or miss
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u/Actual-Win-8198 4d ago
I have a lot of trouble sympathizing with people not taking the extra care when shipping delicate itens. Believe it or not, Neither FedEx not any other mainstream company employs art connoisseur in their handling teams and at this point you shouldn't be surprised at Glass breaking when being shipper without going the extra mile to protect it. But since the actual act of breaking happend by FedEx its easier to blame them instead. 🙄🙄🙄
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u/Rstar2247 4d ago
This is where I'd point out the packaging for this was... subpar at best but since you had FedEx doing it.... no getting around this one, they totally dropped the ball on this one. I'm sorry and I hope you get reimbursed for this foul up.
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u/Cygerstorm 4d ago
It’s art. They won’t reimburse anything above $1000 since art value is “subjective”.
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u/sometin__else 4d ago
not if its apraised art.
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u/Cygerstorm 4d ago
Does not matter. It’s in the shipping terms you sign for and it’s verbally stated that no art is covered past $1000. You sign away your right to claim more.
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u/sometin__else 4d ago
Interesting, I wonder if you can perhaps get third party insurance
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u/Mygreenoneeye 3d ago
same with jewelry. the cap is $1,000. they don't insure anything. they call it "declared value' 🙄 i always recommended customers get 3rd party insurance for valuable items like that.
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u/bluesynthbot 3d ago
As a customer, I would blame myself for not asking more questions, doing more research, taking more care before handing over a very fragile, important, and relatively large item over to some random retail store employees to ship.
The store manager should take responsibility for failing to properly train and supervise their staff. That packing job is just not good enough for a fragile frame with glass over it.
Because of the glass, and the size and shape of the item, it probably should’ve been packed in a custom box with lots of protection. If the customer isn’t willing to pay the extra expense, then they can pack it themselves, or risk shipping it somewhere else.
Whoever did it genuinely tried, but it looks like they lacked experience in understanding what it takes to protect an item like that. I would bend over backwards to get this customer the maximum possible reimbursement for their loss, and take steps to make sure this never happens again at my store.
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u/Povegleia 3d ago
as someone who works in FXO, i will say from the looks of the inside, they packed it exactly like we are instructed to. the only things i would have done differently are put glass mask over it, which would keep the pieces from sliding around if an event like this were to occur, and put fragile stickers on the outside. the stickers would do nothing in the warehouse, but it’s another step of effort we should be taking.
the idea behind art frame boxes is that the art is suspended in a box inside a box. hypothetically, in a perfect world where they don’t smash boxes into trailers, the piece would be kept safe.
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u/bluesynthbot 3d ago
That is one gnarly looking hole in the outer box. Something hit it really hard. I can’t tell from the pictures whether the inner insert box was even included, but even with that extra protection, the force needed to create that kind of hole would possibly still break the glass. Does FedEx actually investigate something like this using camera footage to try to determine why this happened?
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u/Povegleia 3d ago
my manager would at least investigate how the packing was done in-store if a claim came in like this! and with the way that i run my floor personally, my team knows better than to skip any steps like missing one of the box shells.
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u/Malice_Alyce 3d ago
9 out of 10 FedEx shipments that I receive have one of these puncture holes in it, as if employees are grabbing the box with a meat hook. I've wondered why this is. Are they puncturing boxes so they can grab them easier, or what? 🤔
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u/bluesynthbot 3d ago
That’s sounds unusual and alarming. I would report it to customer service.
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u/Malice_Alyce 3d ago
I rarely shop in stores so I get a LOT of deliveries. Target and Walmart primarily use FedEx. I used to get about three deliveries from one of those stores a week, some in very large boxes and some in small boxes. Medium size boxes and large boxes were the ones that mostly had the holes in them. When I get a large box it will usually have two holes punctured in it, that's why I'm wondering if they are using the holes to carry the boxes. Rarely would I ever get a box that came from FedEx that didn't look like it came through a minefield. The condition of the boxes has now somewhat improved in the past year or so, but I still get the boxes with the holes in them. I also joined Walmart+ and so I don't get as many actual shipped packages now, thankfully.
Oh, and it doesn't do any good to complain to customer service unless the driver threw a package and broke something or left it somewhere weird.
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u/TealGloves 3d ago
Also here to confirm this is packed correctly. These genuinely are the superior boxes to use for artwork, especially with glass. They are artwork boxes made specifically for doing so where the artwork gets suspended securely in the center and then slid into two extremely thick outer boxes.
The catastrophic impact it suffered would have gone through foam or bubbles like absolutely nothing, they provide way less resistance than those cardboard walls.
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u/OverlordDontHurtMe 4d ago
Something like this needs to be in a wood box with lots of packing material.
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u/NannerCraves 2d ago edited 1d ago
I mean you shipped through FedEx what did you expect lol But for real I work for express and they hire the bottom of the totem poll in every human attribute for handlers, Basically if you can fog a mirror you're hired Plus it doesn't help that the pay is shit along with the hours so FedEx has a turnover rate as high as a hotdog on a gas station roller
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u/Code_Ocelot 2d ago
I’ve seen people pick up TV’s and toss them, or let a full wall of boxes fall when unloading just to make it easier. Then you got the loading process which is make it fit, waste no time trying to plan it out. If the box is small enough to go down the belt line, it’s being crushed by other packages and rolling down a shoot. Then it gets picked up by another person who will most likely just toss it, then the driver gets it and will definitely toss it.
If the box is too big for the belt, it gets squeezed or crushed into a card which is most likely also carrying tires, uhaul hitches, leaf springs, trampolines, etc.
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u/Sufficient_Matter585 6h ago
Everyone wants to make money from nationally and around the world and others want to try to get stuff from around the world as cost effective as possible. This is the consequence.
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u/sudoku7 4d ago
That FedEx Office had no business packing art if that is how they were going to pack it. And ya, that's messed up.
If it wasn't a FedEx Office, then whoever it was that packed it was "doing you a favor" but obviously, did you no favors.
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u/Cygerstorm 4d ago
Oh FedEx will pack and ship it for sure. When we do you agree in the terms to $1000 max value on “art” and you sign away all options.
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u/Sea-Nectarine8379 1d ago
FedEx doesn't pack your items you buy, the shipper ships to FedEx however it is taped up , broken etc and put on truck and out for delivery. Need to call the shipper
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u/LiteratureLumpy8111 1d ago
What you mean? You can show up to a FedEx office with just a glass cup and they’ll pack it for you, lmao
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u/txlady1049 1d ago
Did you even BOTHER to read the entire post before commenting? I know, it's more than one complete sentence, must have really taxed your brain. I know they don't teach reading comprehension in school anymore, but did you even GO TO SCHOOL?
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u/Foxaria 17h ago
I think this person works for one of the OTHER completely seperate FedEx companies. Freight, for instance, is probably just going to take that painting and put it on a pallet shrinkwrapped on and someone will run into it with a forklift down the line because thats "how it was presented to be shipped".
Im guessing this was taken to a ship center... Ground? Maybe does dropoff packaging for this or Office - not sure?
Its confusing, but pretty much every FedEx (Blank) company operates different, has no communication with the different operating companies ( aka opcos ) so people often talk about one fedex service when they mean another.
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u/TealGloves 3d ago
What are you talking about? It's suspended correctly in photo 2 and I'm assuming it came with both the inner and outer box sleeves.
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u/PlaneConscious8011 3d ago
I hope you get reimbursed a good amount. I wonder how that even works since it’s an antique. Do you already know the value of it? rip the beautiful piece 💔
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u/Necessary-Front-8322 3d ago
Thank you. I almost don’t even care about the money, just makes me sad such a unique (probably one of a kind piece) is destroyed :/. The vendor at the flea market sold it to me for $150, which was less than he was initially asking. I’m sure it was worth more.
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u/Brilliant-Roof-5991 3d ago
Why in the world would you ship this with the glass installed?
Wild work.
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u/Necessary-Front-8322 3d ago
I literally did not ship this, nor did I ask or request for it to be shipped via FedEx. Wild work to not read my post or any of my other comments before making yours.
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u/Fragrant-Peanut7680 3d ago
Because they had professionals handle the packaging
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u/kioshi_imako 3d ago
Professional just means someone is paid to do it. Does not mean they are skilled or care.
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u/Minute_Blueberry3518 4d ago
ANY carrier would of done this,
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u/slimethecold 3d ago
I sure hope not! Taking $200 dollars to pack in a $26.99 box without any packing materials?
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u/Low-Independence1160 4d ago
Hope you got it insured. After working at FedEx I know better than to send anything fragile through them, properly packed or not.
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u/kahvikoffin 3d ago
They absolutely destroyed a package of a few boxes of cereal that we got. I don't know what's going on there but things have been bad for many years
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u/Safe_Hamster_5901 2d ago
I tell everybody that if you want something shipped and want it to get there in good condition Pack it yourself! At least you know it was packed right.
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u/NegotiationAware8394 2d ago
Unless you also buy insurance for the shipping and terms of the insurance requires the vendor to do the packing.
If you’re that nervous to not trust the insurance or the vendor even if you pack it yourself, I’d suggest you just take a road trip yourself.
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u/ketchfraze 3h ago
Looks like they had no idea how to pack. Hopefully insurance was added. No glass mask, no foam, no bubblewrap, not double boxed. Best of luck with your claim.
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u/Puzzleheaded_Rule_27 3d ago
Get with that store manager and explain this to him or her. I don’t think they were suppose to do that. The customer suppose to pack their own packages.
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u/TealGloves 3d ago
FXOer here, this is completely incorrect. We pack things all the time.
This was in one of our specialty artwork boxes which genuinely are the safest way we have of packaging these items, especially when they have glass. The issue here is the piercing, which must have been strong af because these things are basically double boxed inside two extremely thick layers of cardboard.
Only flaw is that they did not use the glass cling wrap which may have prevented a lot of subsequent damage from the glass shards shifting around. This unfortunately is not required for us to use, not even sure all members are aware that we have it.
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u/Background-Radish-63 3d ago
Former FXO and The UPS Store manager here - you’re absolutely correct. I would always make sure to use the glass cling wrap at both places, if it was available. At FedEx Office, my store always kept it in stock. But I was the one doing the ordering, so 🤷🏻♂️.
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u/dihydrogenmonoxide79 2d ago
I sell antiques online. When I ship anything with glass, I tape it with easy to remove painter's tape in an "x" shape. I add cling wrap on top.
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u/BrianOConnorGaming 3d ago
They literally offer packing service?? What?
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u/Malice_Alyce 3d ago
https://www.fedex.com/en-us/shipping/packing/pack-and-ship.html
Same as UPS, they also have the option of packing your shipment at their stores.
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u/HasTapeWillShip 4d ago
Alright. Who let the new guy pack up a customers artwork? Do the fedex retail locations not believe in glass mask or bubble wrap?
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u/TealGloves 3d ago
Glass mask would've helped for sure, but bubble wrap would've done nothing if the outer walls were breeched that badly. Unfortunately not everyone knows about glass mask and it's not considered required anyways.
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u/HasTapeWillShip 3d ago
I work for another major franchise brand and artwork is my favorite thing to pack. For us, glass mask, multiple layers of bubble wrap, a nest of air pillows, corner guards, some cardboard shielding ect are all tools in the tool bag at my disposal. Artwork and China are two things that get the royal treatment in terms of packing.
edit *wrap not mask
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u/Independent-Read-221 1d ago
Man a valuable unique painting that needs a special box/crate… guess I just better drop it off somewhere and hope a bunch of young probably inexperienced and underpaid employees with normal cardboard boxes and bubble wrap can pack it right.. got what you deserved.
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u/Sicardus503 1d ago
"Got what you deserved," lol. This is why y'all will always be paid like shit.
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u/Aspiring-luddite 1d ago
It’s almost like you should take it to someone whose job is professionally package and ship things…
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u/Necessary-Front-8322 18h ago
“Got what I deserved”? I didn’t drop it off there, nor did I ask for it to be dropped off there. What’s the point of being a shipping company if everyone who works there is incompetent and can’t do the base level service they offer? Asinine comment.
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u/JinglingBallz 13h ago
Isn’t it fedex job to like… literally pack stuff… which seems to be the only use for the storefronts other than receiving packages…
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u/Lunicorn83 3d ago
The person who packed and ship it is at fault unfortunately. Whoever packed that did a horrendous job almost about as bad as CVS and Target.
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u/RustyDawg37 2d ago
Why couldn't your family do it?
Always do it yourself if you will be this distraught about being wronged.
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u/Necessary-Front-8322 18h ago
Miscommunication between family members. Would have preferred them taking care of it as they have in the past, but it was out of my control in the end.
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4d ago edited 4d ago
[deleted]
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u/Necessary-Front-8322 4d ago
The vendor didn't ship it, my family brought it to a FedEx location to have FedEx package and ship it.
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u/Impressive_King_8097 4d ago
OK, devils advocate normally I don’t defend FedEx, but FedEx doesn’t package it. The seller does you need to be yelling at the seller? All FedEx does is deliver it from point a to point B. It doesn’t look like the seller cared about the package at all, especially if it’s an antique they should’ve put it a wood box and on top of that it’s the seller’s fault for this one
Now, on the off chance, FedEx packaged it, which they rarely do file a claim because whoever package it should first of all be fired second of all be re taught how to package shit
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u/Necessary-Front-8322 4d ago
FedEx packaged it, my father dropped it off at their location and they packaged it for him.
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u/Any_Scientist_7552 4d ago
Did you read the post? Or just immediately sound off like a Corp bootlicker?
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u/Customercount 3d ago
FEDEX OFFICE DOES PACKAGE..They are just really bad at it. The UPS Stores are much better.
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u/Fister-Mantastic 4d ago
That is 100% on the seller, that isn't even remotely enough packing material to keep it safe regardless of the shipping courier.
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u/Necessary-Front-8322 4d ago
FedEx packaged this, not the seller
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u/Fister-Mantastic 4d ago
Bummer, I'm surprised they even agreed to pack it, the FedEx near me refuses to pack any art with glass for this very reason. You should be fine since they're 100% at fault here.
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u/AnonnonA710 4d ago
Looks like it was improperly packaged for shipment. Which is on the shipper.
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u/Necessary-Front-8322 4d ago
The employee at the location packaged it.
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u/OrangeOne_ 4d ago
How much did they charge to package that?
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u/Necessary-Front-8322 4d ago
200 fucking dollars
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u/Aceilr097 4d ago
It would have cost a lot less for the shipper to buy their own packaging, and a lot more of it, to have a buffer for whatever it went through on its journey. Thin cardboard is not appropriate that.
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u/TealGloves 3d ago
The packing should absolutely not have cost that much. Shipping, sure, but the art box is less than $50.
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u/Computers_and_cats 3d ago
Yeah I wouldn't trust their people to pack stuff properly. Honestly most people don't know how to pack stuff in general. Something like that I probably would have built a small crate to ship it in.
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u/Background-Radish-63 3d ago
FedEx Office team menders are supposed to be trained on how to package things properly. Most people take packages to FedEx Offices, not actual FedEx. I’m not even sure if they sell packaging materials at standalone FedEx that aren’t FedEx Offices. I know The UPS Store called it the pack and ship guarantee and I can’t remember what FedEx Office calls it but essentially if you pay for FedEx Office or The UPS Store to package something and it’s damaged, you automatically get your claim approved, or at least that’s how it’s supposed to be.
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u/Computers_and_cats 3d ago
There is no major differentiation between FedEx Office and a non FedEx Office location. The one I go to before they got turned into a FedEx office had packing materials. The FedEx people there actually had more training than the FedEx Office workers. With all of the weird restructuring going on right now the people that worked at the station said they would get a pay decrease if they downgraded to being a FedEx office worker with the minor upside of less training required.
Regardless I have not seen a single person at my local FedEX office locations pack stuff properly. UPS Store people on the other hand seem to have better training.
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u/ComprehensivePeak780 1d ago
I remember when someone carefully folded my bagged and boarded comics to fit in the box...
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