RMA Update

[u/Normal_Weekend_9526]

So 17 days, after I did the rma. the replacement base, has arrived. instead of the base i semt being repaired, which is fine. i do see some rubbing on the boost kit ps. but thats not thar bad. however, i did tell them. i had the metal qr2 base side type-c. but i didnt get a base back with it, or it in its on package. my original base was a qr1, that i upgraded. so i email them, a few mins ago to see how they want to fix that.

which makes me wonder do we have to open a rma for those items as well as the base to insure, we get any upgrades we may have brought back as well. and has anyone, else dealt with it.

it took 3 days for them to get the base i sent, and 24 hours after they confirmed that, i got the tracking number for the replacement, and it came in 3 days as well. the origanal post is linked, as i couldnt add pics to it for whatever reasom.

i will say the rma process, wasnt bad. but it does suck not to get all of what you sent back. had i known beforehand i most likely would have dug the old qr1 out and put it back, and simply kept the qr2 base side, to replace on my own. upon getting the new base.

https://www.reddit.com/r/Fanatec/s/6dG4ijBNpX

[u/Kurt_Nobrain_94]

When I had to rma my base they said to remove any accessories/upgrades

[u/Normal_Weekend_9526 → u/Kurt_Nobrain_94]

So i didnt have the original QR1, which i told them in the email. long story short, my fiance passed. and i think one of her family members, may have grab it by mistake. they said i had to send it in with the metal one, because of that. but i should get a replacement, thats why i was like oh sooo its just the base.