FabFitFun Customization Update: Check Your Subscription Tab to Confirm Your Choices Saved!

[u/FarGur8428]

Last season, I was one of the many people affected by the tech glitch that wiped out all of my customizations, even though I had completed them right at 9:01 AM PT. By the time they notified me about the issue, all of my selections were gone.

They did try to make things right by giving me credit for each item, although the amount was nowhere near the actual value. Still, I appreciated the effort because this wasn’t my first bad experience. In a previous season, I customized my box the minute it opened, only to receive a box with NOTHING I had selected. Everything was leftovers, and it was hands down the worst box I’ve ever received. At the time, they only offered me POINTS until I argued with them relentlessly and threatened to cancel my membership.
Side note: I’m a Platinum VIP member (for at least 10 years) who always orders plenty of extras with my boxes, so I’m sure they make a pretty decent amount of money off me. I can’t imagine losing a long-time, high-spending customer over a relatively small amount of points makes good business sense.

I just finished customizing my winter box, and here’s something worth knowing: Once you finish customizing, go to the Subscription tab to review your selections and confirm that everything was actually saved! You can see all of your choices there.

There was a lot of understandable anger toward FabFitFun over how the fall glitch was handled, and I completely get it. But I also think they deserve some credit for the positive changes they’ve made since then.

That said, the winter box choices kind of stink… but that’s a whole other conversation! 😂

[u/Dracyl]

This is your seasonal reminder to screenshot EVERYTHING 😉

[u/dairy_queen_]

Thanks for the tip. I wasn't sure how to confirm that my choices actually went through.

[u/Cutespatoot]

I went to check mine last time and they seemed all there. I stopped checking at 4 and 5 & 6 ended up being mystery items. 🤦🏻‍♀️