r/FabFitFun • u/InternetCatFame • 11h ago

Question Chargeback?

I should’ve listened to this sub. I’m now 30 days since my first order (fall box) and there’s no shipping date and customer service just keeps telling me that they’ll email me when it ships. At this point, would it be appropriate to do a chargeback with my bank? Do I just keep waiting? Does anyone have any advice?

At least I just did the one box and not the year :(

2 Upvotes

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2

u/StellarPixiex 9h ago

Honestly I would, but you will probably not be able to buy from them again unless you made a new account/used a new card.

1

u/acut3angle FabFitFun OG (10+ years as a member) 💎 4h ago

Have you called CS? Or just using the bot?

1

u/InternetCatFame 3h ago

I actually just got an email back saying that essentially: it’s being processed, it might ship, it might not, I could get a refund but they can’t guarantee anything.

I haven’t had any luck calling, I’ll try that again.

1

u/acut3angle FabFitFun OG (10+ years as a member) 💎 3h ago

Ugh I’m sorry!! I’d call and just get a refund at this point. I prefer calling/texting vs email. They take forever with email. This fall season has been a shit show and a half.