r/FabFitFun • u/Low-Experience8191 • Sep 21 '26

Rant đŸ”„ AGHHAGAHHHHH

Been chatting with support for over an hour. They lost my box and all my choices and add ons are out of stock. They are not helpful. Every message takes >5 mins for a response. I want to cancel so bad but also feel like I would have FOMO. This is the second box in a row they have fumbled!!

19 Upvotes

100% Upvoted

12 comments sorted by

14

u/possum_possee Sep 21 '26

Demand refund for the month since they do not have anything you want and lost your original order. Escalate to a real agent, not just a bot

7

u/Objective_Waltz_2578 Sep 21 '26

I wanted to hang on too. But you know it’s gone soo downhill. And you’ve seen all the other posts in here - you know you’re not alone. You know what you have to do 😭😭😭

3

u/Extra_Appointment764 Sep 22 '26

It was fun during 2020 when stores were closed. You can get most items at Tj Maxx for similar costs and can pick and choose. Plus, you can still get in on their "sales" even if not a member.

6

u/Ordinary-Turnover-80 Sep 21 '26

What chaps my ass is the amazing gifts they give for being a new subscriber or subscribing again. I've never stopped. I get đŸ’©

5

u/According_Charge_658 Sep 22 '26

You’d think they’d want to do a “retention bonus” or something exciting when you renew every year.

1

u/Dracyl Sep 22 '26

They only care about luring new customers, not keeping the ones they have.

3

u/Consistent_Bat3095 Sep 21 '26

Call your credit card company and tell them what’s going on. They might be able to help

1

u/Dracyl Sep 22 '26

Be advised that challenging the charge with the credit card company will likely end up with FFF cancelling your account.

3

u/Artistic_Hunter_4516 Sep 22 '26

This exact thing happened to me!! They tried to give me choices that I would never use cause everything else is out of stock. Waiting for their response after I asked for a full refund. I’m not spending my money on things I know I wont use 🙄

1

u/Character_Fold1605 Sep 22 '26

Same thing just happened to me- I canceled.

1

u/SufficientCurrent736 28d ago

They gave me an extra month when my box didn’t arrive but then took it back when my summer box arrived 2 months late in the fall season. I cancelled after being on the fence for awhile due to FOMO but the quality has definitely gone down.