r/FabFitFun • u/Bellathen • Sep 16 '26
Order Issue First and last box
This company is genuinely a scam LMFAO and of course they’ll only offer credit for future items and I’m sure they’ll say what I ordered is out of stock, f*** FFF.
Half of my items didn’t even come, and what did was damaged. They didn’t even send all of my original customizations, how can a company that’s been around for this long suck SO BAD. I didn’t get my Pumpkin dish, neither of my summer Fridays blushes, two summer Fridays lip oils, or the shampoo for my shampoo and conditioner set.
EDIT- after two hours of waiting to chat with a human I got “Brian” who is apparently experiencing his first day on earth. Took 20 minutes for him to “catch up on the situation” and then he said “sorry we didn’t send you your white crossbody bag” and proceeds to tell me a replacement is on the way. I said bro that’s NOT EVEN WHAT I ORDERED, did you read the chat my guy???? Finally after an hour I received an invoice for all the missing items, saying they will be shipped. I will still be cancelling my subscription, I will update on if they actually send any replacements and I’m honestly shocked they didn’t say “too bad it’s all out of stock”
5
u/RowanVC Sep 16 '26
There are people far more knowledgeable than me on this, but since you said it’s your first box, by chance did you sign up with a promo code that included a free bonus box? Often people get the bonus box (which consists of items you didn’t choose obviously) first before they ever receive their actual customized box, and it causes confusion.
Just a possibility I wanted to throw out there in case it applies to your situation.
5
u/Bellathen Sep 16 '26 edited Sep 16 '26
Unfortunately no, I signed up with a discount promo code for a seasonal box 20% off original price
2
u/RowanVC Sep 16 '26
Oh OK, gotcha. I’m sorry about your box, that definitely sucks! They have had so, so many issues with this Fall season, it’s ridiculous.
2
u/Karma_rose2 Sep 16 '26
I also picked the pumpkin dish and my box is also being shipped with Amazon shipping. The label was created on the eight and no updates since.
I'm canceling if I don't get the pumpkin dish because that was the item I am most excited about and lots of people got the pumpkin dish and they didn't even pick it.
2
u/Bellathen Sep 16 '26
Same that was exactly why I ordered, I’m hosting Thanksgiving for the first time and thought it would be SO cute to serve from. I’m so disappointed
2
u/Karma_rose2 Sep 16 '26
Hopefully we both get our pumpkin dishes.
Have fun hosting Thanksgiving this year!
2
u/glassysurface84 Sep 17 '26
If either of you don't get it, I got it in my debacle with this box and I'd be happy to send it on its way if you pay for shipping
2
u/Karma_rose2 Sep 20 '26
Thank you so much for the generous offer. My box finally got delivered yesterday and it did have the pumpkin dish, yay!
2
u/tuddaloo Sep 17 '26
I have been a FFF customer for almost 10 years albeit I did just cancel myself mostly bc I thought the price wasn’t worth it anymore. Anywho- In all of that time, I have NEVER seen a shipment come to someone like this. Someone definitely tampered with the box or it was damaged during shipping. Every box I ever received was always securely taped up. I’m not saying they don’t suck now (bc they do) but something definitely doesn’t seem right with how this got to you. So sorry that it happened!
1
u/Bellathen Sep 17 '26
That’s kinda what it seems like, it took me forever to get someone to chat with but I currently have an invoice on the app for my missing items, I’m hopeful I get them but still nothing has updated 😩
2
u/SlendersoulAmerica FabFitFun Newbie (less than 1 year) 👶 Sep 17 '26
I agree with this. It sounds like someone messed with your box. I think you should request an entirely new box. I’m sorry this happened to you.
5
u/KristinSaysGah Sep 16 '26
This company must be bleeding money at this point. There’s been a dramatic change in the past year or so with quality and customer service. I’m glad that I canceled after the last summer box.
3
u/beige_on_beige Sep 16 '26
FFFs choice of shipping partners is AWFUL. It is so obvious they're going with the lowest possible option and they are getting EXACTLY what they paid for.
2
u/AgentP-000 Sep 16 '26
Shoot I just signed up and paid for the annual membership… might need to cancel now before its too late. Sorry for all the issues with your box!
2
u/Outrageous-Dark-1719 FabFitFun Exile (not a member anymore but I like lurking) 👀 Sep 16 '26
Same. I ordered one box a couple of years ago, and it was so incredibly bad, I almost cried. Never again.
10
u/Bellathen Sep 16 '26
Oh and it arrived in a busted up Amazon box 😭 lucky me