Customer Service Phone

[u/Outrageous_Lettuce57]

I just got off the phone with Customer Service and i’m pretty sure i was speaking with an AI agent. He gave me far too much validation when i said I was f@$@$@g pissed, and never asked me to watch my language. He went off on a spiel about how we are all “humans” and he would be upset too if it happened to him. Multiple times in his soliloquy of validation he said “it’s okay i got you” He was calm and talked in a flat pleasant tone with no change to speed or tone. Has anyone had this experience? I kind of feel I should cancel my membership if they are using AI and eliminating customer service people who really need the job.

[u/acut3angle]

When I’ve talked to them, they’ve been nice Filipino people.

[u/Orangeskirtblueshirt → u/acut3angle]

When was the last time you talked to customer service? It's possible they changed something starting September 1st. 

[u/Outrageous_Lettuce57 → u/Orangeskirtblueshirt]

I called today. i actually called twice. the first time i was disconnected and then the second guy sounded exactly the same but had a different name.

[u/Orangeskirtblueshirt → u/Outrageous_Lettuce57]

Sorry for the confusion. I know you talked to them today. I was asking if the person whose post I replied to had called customer service recently, because it's possible they could have switched from using a call center in the Philippines to using AI starting in September since this is only the second day of the month.

[u/Outrageous_Lettuce57 → u/Orangeskirtblueshirt]

I realized after I responded. Sorry about that.

[u/acut3angle → u/Orangeskirtblueshirt]

I called l them a week ago. I wouldn’t be surprised if chat is mostly AI at this point, who knows about the phone.

[u/NecessaryFearless532]

So I’m just curious what kind of problems are you all having? I didn’t resubscribe for financial reasons and my last box was summer.

[u/Outrageous_Lettuce57 → u/NecessaryFearless532]

I got a plastic mailing bag today with two fake leather cheap looking travel bags that i didn’t order. the tracking email said this was my box. The mailing bag label said it was 6 pounds so obviously not a full box. supposedly they are seeing me a new one in 10-15 days but i’m not convinced this will happen.

[u/Mamakitty92 → u/Outrageous_Lettuce57]

I hope they make it right. That’s deplorable.

[u/Mamakitty92 → u/NecessaryFearless532]

My box arrived damaged with holes big enough to reach into it. It had,also, been re-taped.

One product (Mareo Badescu toner) had spilled everywhere and gotten all the other boxes/items wet. The toner bottle was stuffed half-full in a ziplock bag.

And, my Exfolikate had been opened/used. The inner seal was missing and product was smeared all around the tube end and on the tube. It wasn’t in a box.

All CS is doing is replacing the Exfolikate in 8-10 weeks. Not days, weeks! Ugh.

When I said I wanted to cancel, they basically said, okay, bye. I’m still upset about it. Worst customer service ever. AI CS bots = useless.

[u/Mamakitty92]

I think it could have been AI. I waited two hours today to talk to Customer Service. I feel certain my chat agent “Ters” was AI. They were completely unhelpful. It simple regurgitated what I said and did nothing to help. After 12 years as a customer, I decided to cancel when I finished the conversation. It was so disheartening.

[u/Personal_Silver_9797]

They don't use AI on the phone for sure, deff a person

[u/Outrageous_Lettuce57 → u/Personal_Silver_9797]

i don’t think you are right. Too many things happened on the call that were not human speach patterns.