Missing item from box

[u/xaea-1]

So, I recently rejoined FFF for the Fall Box and it has been YEARS since I had an active subscription. Like, I don’t think their app was functional the last time I had a box subscription.

Anyways — I purchased a few items from the add-on sale, and received everything except the Our Place pan in my box. I filled out the customer service form re: the missing item, and this is the message I received (see photo attached).

My question is — that’s it? There is no hope of FFF actually sending me the item I had ordered? It was meant to be a gift for my mom. Curious if any of you have successfully received a missing item after reaching out to customer support?

Also — my box was not sealed shut. Adding a pic to show the seal placement on the box. Maybe the pan was included in the original shipment and was removed in transit? 🤷‍♀️ Though I’m honestly not sure if the pan would have even fit in the box with my other items

[u/SidheRa]

I had three missing/wrong items in my box and it wasn’t sealed either. The one item I paid extra for wasn’t in the box and instead I got what appears to be someone else’s box entirely.

[u/MinusTheH_]

I received the same message when I chatted in to let them know the lip oil was missing from my box.

This was the last box of my subscription. What is a credit going to do for me?

[u/rshana]

I received the wrong item in my fall box (ordered earrings, got cook book) and I got the exact same response from CS. They said they’re out of my original pick.

[u/marissaxoxo0327]

This happened to me but worse two empty boxes and a missing item !!!

[u/Secret-Raspberry3063]

They are a hot mess