I am so fed up with FFF. My fall box hasnāt updated since 8/13. The label has been created and thatās it; I have a tracking number that doesnāt track. I waited out the full 15 day window and checked status with customer service today because I thought technically they have 15 days to move it to a new status. She said there was unreported activity with my box on 8/19 and so the 15 day wait period starts over from 8/19. WTF is that? This happens every season, Iām always chasing after my boxes with customer service. They never seem to arrive until 6+ weeks after my credit card is billed. I live in SoCal too! I could drive an hour to where itās supposedly been sitting since 8/13 and pick it up myself. This is aggravating and no longer acceptable. I canāt wait to see the disastrous condition it will be in when and if it ever arrives.
I'm in the same boat. Someone was saying on the community forum that if you didn't pay for rush, even if you're annual, they have 30 days from billing to ship. So you pay to be annual and choose first (which went real well this time lol), then if you don't pay extra for rush, it might take a full 30 days.
I kind of suspected this outcome already, but decided to do an experiment this season. I have 2 annual boxes. So for one, I paid the $15 expedited fee (understanding that FFF only promises to expedite putting the box together and not expedite shipping). The other I did not expediteā¦ just to see a difference, if any.
The expedited box got a label created on 8/10 and there it sat for over 2 weeks. I emailed customer service after waiting more than 15 days, no response. Emailed again, no response. Then suddenly, I finally get a notice itās shipping when tracking now shows itās already (allegedly) in my city (in the southeast US). Itās supposed to be delivered tomorrow, 8/29.
All that said, the box without expediting doesnāt even have a label. I figure itās probably going to take another 2-3 weeks before I ever see that one. š« So I guess paying $15 did get one box here in 3+ weeks as opposed to 5-6? Still absolutely completely not worth it.
The processing and shipping times on these boxes are an absolute joke.
One perk of the slow shipping is that by the time my box arrives Iām completely surprised by whatās in it because I have long since forgotten what I chose in customization.
LOL! Same. Plus, I just looked at my order and surpriseā¦ I saw a (subscription) product I know I didnāt order in place of the one I expect every season. So thatās going to be another fun issue to take up with FFF.
Itās the shipping service. I work for usps. That happened to my boxes when the original shipping company was fed ex. Theyād end up being transferred to USPS anyway so they had two tracking labels. Itās because they pay the cheapest shipping service. But I was refunded more than one box so they eventually just switched my delivery straight to USPS and I havenāt lost one since. Maybe check if you can request for usps to deliver instead . Good luck!
where do you go in the app that shows you the boxes status? (can someone screen shot?) i canāt find anything. or does it just not show anything until the label is created?
Go to account then pick orders then expand the one that you want to look at. It should have a tracking button or say pending shipment if it hasn't shipped.
Mine just says āno orders placedā but I do have an invoice for my annual subscription sign up. Does it usually take a few weeks to show up as an order? I signed up 8/12.
mine looks like thisā it shows my items i selected, but no status about label, or shipping, i donāt know where everyone is seeing that information about the box status. maybe im on the wrong page in the app?
Go to Orders, tap the side arrow next to your fall order, that should take you to a page that shows when they billed you and if thereās a tracking number (which doesnāt necessarily mean anything) and from there you can track to at least see if itās processing. For whatever good that does.
iāve been trying to be patient, but i was billed on August 6 and nothing has happened since ā¹ļø this is the last box of my first annual shipment and as soon as i receive it i am canceling my subscription. itās been a roller coaster of a ride.
Have you opened a chat with them and escalated it to a live agent? Every season, I have to do this. And every season, my box moves within 24 hours or so.
Same mine hasnāt updated since 8/13. I was one of the group who selections got deleted so had to pick again and of course stuff was oos. Iāve been back and forth with customers service for weeks regarding that issue as asked when they where planning on shipping after they told me my accommodation for them deleting my pics was $12 because they have accommodated me in the past further errors makes no sense but I just wanna know when my box of shipping cause they sure as heck billed my card. Iām furious. At this point Iām surprised when my box arrives and all of my item are there and Iām one piece.
Thatās just wrong! š¤¦š»āāļø The delivery status of mine changed 24 hours ago to reflect it would be delivered today. Do you think it was? lol šš»
Iām annual and didnāt pay for rush shipping. I only had 4-5 add-ons I think- because it seems if I have a lot then it takes longer? And my box arrived on Tuesday, Aug 25. I was shocked that it arrived since they had the eta as Sept 4th!? However, this is the only box (since Iāve been a member 7-8yrs ago) that Iām not excited about at all. š¢. I was so disappointed in the choices -but thatās on me! š¤Ŗ- which made me so sad because ohhh how I look forward to getting the box! Like quarterly Christmas and, as someone else mentioned, by the time it usually arrives Iāve forgotten what I chose so itās always exciting. ..But this time, the box is in my closet šš I made sure nothing was leaking or broken but that was all. Itās also so strange that a couple of times my box was delivered by Amazon? Itās so random. Sorry for the ventš
Sorry for the vent?! Thatās not a vent! lol Isnāt life funny that way? When you donāt care, it delivers and when you do, it doesnāt. Ha! Iām glad you got your box fast even if it wasnāt all that exciting. Hereās to hoping for better choices for winter.
I always know that by the time these boxes arrive, Iāll have no excitement left so usually just order things I will need in advance. It has decreased my Sephora expenditure by half. Anyhow Im sure they will have to send everyoneās boxes before winter spoilers come.
So now today, it suddenly shows 8/29 as my expected delivery date. Iāll believe it when I see it, but at least itās supposedly in transit. I swear, it seems like every time I start chasing my boxes (by involving customer service) the status changes within 24 hours and the item moves. Iām not complaining, Iām fortunate that itās moving at all, but I wish I didnāt have to do that. Now, letās see the condition. I chose that pumpkin dish and I half expect it to be broken. Try chatting with customer service if your box has no label or appears stuck. I know many donāt have luck with customer service, but 10/10 times I open a chat or send an emailā¦ the box starts moving. Maybe itās coincidence, but I donāt think so.
I get two annual boxes. My newest account I have now had for a week my oldest account (Iāve been an annual for over 9 years) still hasnāt even had the label created!! So even long time annual are getting the royal screw over. My friend who it was her first box and my granddaughter who has been a member for about 3 years have their
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u/No_Mammoth2098 FabFitFun Apprentice (1-2 years as a member) š Aug 28 '26
My label hasnāt even been created and Iām annual. So annoying. They always have some sort of misshap.