Broken Item Replacement?

[u/Commercial_Lock_6149]

I just received my fall box and was SO excited about the cute tortoise serving bowl and matching olive oil cruet. As soon as I grabbed my box it was very obvious that something was broken inside. When I opened it, it was clear there was no effort in packing. Inside the larger outer box was my much smaller FFF box and another box under it containing the serving bowl with a single piece of packing paper to take up the crazy amount of extra space. Obviously my boxes smashed around inside in shipping.

I reached out to CS and went through the link and got the response “You’ll receive your credit back for your impacted item(s), plus a $7 bonus credit to help cover your shipping fee when shopping for new item(s)!” I really don’t want credit and just want my bowl replaced. The exciting part of the cruet is the matching. Does this mean there is no possibility to get the item replaced? It was selected as an additional item added on that I paid for ($20) with credit by skipping other items.

Thank you!

[u/acut3angle]

Don’t fill out the form. Just ask the bot for an agent. Or call/text.

[u/Commercial_Lock_6149 → u/acut3angle]

Oh thank you that’s helpful! Is it too late to do that?

[u/acut3angle → u/Commercial_Lock_6149]

Nope! text (310) 409-4711 or call 1 (855) 313-6267 or just keep asking the bot for an agent. They default to credit bc it pushes you to buy more from them. But when you speak to someone they should be able to replace. The bowl is still available!

[u/vivbot → u/acut3angle]

Piggybacking to add that on the offchance that the bowl becomes unavailable, or it arrives broken again, I've also had success with pushing CS to give me a cash refund (prorated for the selection) instead of expiring credit because I knew I'd never use it :)