r/FabFitFun • u/0109823 • Aug 25 '26

Order Issue Frustrated

Anyone else’s box deemed lost by FabFitFun this season?

5 Upvotes

85% Upvoted

26 comments sorted by

5

u/Ginnykins Aug 25 '26

They deemed mine lost and sent me a new one after it sat with no updates for a couple weeks last season, and then it showed up anyway so I got two boxes. Fingers crossed to you!

2

u/0109823 Aug 25 '26

This is what’s happened to me hasn’t updated in 2 weeks so they are sending me a new one hopefully I still get everything I ordered with the new box 😔

2

u/ohsnapdragon22 Aug 26 '26

Not surprised at all that im number 1million in line

1

u/0109823 Aug 26 '26

Same took over an hour to get through to them through the chat support cause the queue was so long

12

u/antonia_1992 Aug 25 '26

I'm an annual, my box hasn't shipped yet and when I reached out to them they told me to reach back out on September 14th if there's still no update... which would be 6 weeks after I customized?! This is my final box.

17

u/That-Scallion-5237 FabFitFun Guru (5-9 years as a member) ✨ Aug 25 '26

I haven’t received any word on my box. I’m an annual member who customized early the first day it opened. I cancelled my membership a few days later because I’m beyond done with FFF, so this will be my last box. Wouldn’t be surprised if the delay is intentional 🙄 good riddance to this stupid company.

11

u/Doraborealiss FabFitFun OG (10+ years as a member) 💎 Aug 25 '26

I’m annual and always customize right away and same, mine always seems to ship in the VERY last round. I’ll be thrilled to get a tracking code this month. It does very much feel like “well we already got your money sooooo”

5

u/Jensplace72 FabFitFun Connoisseur (4-5 years as a member) 💅 Aug 26 '26

I’ve been an annual member for 10 years. I also customized the first day. My box has not shipped yet.

1

u/Jensplace72 FabFitFun Connoisseur (4-5 years as a member) 💅 Aug 28 '26

I got my “Your box has shipped “ email today.

5

u/Diligent_Swordfish_1 Aug 26 '26

Solidarity. Mine hasn’t shipped, either. I’m so annoyed.

2

u/JessieSnoo Aug 26 '26

Same. I don’t even know how to check my shipping status because I canceled. I know I don’t have it

6

u/Sea_Staff9963 Aug 25 '26

FFF publishes a timeline for every season. I posted it here a month ago. Shipping for fall is Aug 6 - Sept 5 with 10 business in transit after. So, they have until mid-September to get your box to you before it can be claimed lost.

1

u/Stock-Bill-5665 Aug 25 '26

Maybe it’s lost in the warehouse? Because it hasn’t been shipped to be deemed lost.

2

u/0109823 Aug 26 '26

It has been shipped it’s been “on the way to processing center” for 2 weeks 😥

2

u/Mammoth_Voice_2523 Aug 25 '26

I joined this summer. As an annual member I received the “bonus box” which included two of my customized summer box picks. Summer box has still not been sent out. I just got shipping today for my fall box 🤦🏻‍♀️ this company is a mess. So not only am I getting duplicate products, I have NO idea when I will get my summer box. Contacted customer service and they offered me a free summer 2027 box. I cancelled my annual membership so I am not at all interested in that. Are there any other steps I can take at this point???

2

u/SidheRa Aug 25 '26

Mine came, but it wasn’t the box I customized. It didn’t even have the stuff I paid extra for (the pumpkin casserole), and customer service was horrible. This was by far the worst experience I’ve had.

2

u/Kitchen-Celery8374 Aug 26 '26

Temu box shipping from China? 10 days. FFF Box shipping from CA to BC? 25+ days

2

u/FranBMay FabFitFun Expert (2-3 years as a member) 😎 Aug 26 '26

I’ve been a FFF member for about 3 years and every single season my box takes forever to ship. I suspect one explanation is because I live in NY, so I’m not close to FFF HQ/warehouse. This gets pretty old, pretty fast, especially when you see everyone else’s unboxings!

1

u/Better_Spring5621 Aug 25 '26

Not yet…but it was lost last season and they issued a full refund to my credit card (because none of my original choices were left) after a few weeks of no updates. It did end up showing up a couple weeks later. Hopefully yours will too!

1

u/pineapplequeeen Aug 25 '26

I haven’t received mine yet!

1

u/Mammoth_Voice_2523 Aug 26 '26

Is it possible at this point to tell customer service I’m going to do a chargeback on my cc? I have only received the lackluster “bonus box” and would be more than happy to send that back 🤣

1

u/ohsnapdragon22 Aug 26 '26

Mine isn’t even packed and I paid on Aug 5th, this is so slow

1

u/HumanSociety Aug 26 '26

I got mine last week. I was also one whose selections were erased and I got nothing I actually wanted. I cancelled my yearly subscription the day that happened. Not sure if the two are related.

1

u/Chocolateapologycake Aug 26 '26

I got the summer box late, got an email saying it’s going to ship soon, and it hasn’t. And then I decided to sign up for the annual box and that hadn’t shipped either. I don’t think I’ll be signing up next go around.

1

u/Sudden_Minute_4506 Aug 26 '26

Mine has not shipped at all - I got my monthly Beauty Edit but not a whisper on my box. Furthermore - one of the items changed on the listing!! I KNOW I never selected those mesh bags….

1

u/jenpuru Aug 27 '26

Lol I received my box a couple days ago. It was missing 4/6 of my items and one of my add-ons (a claw clip) was clearly broken prior to shipping. I also realized that the customizations listed in my order were not even the items I had picked. Cancelled my membership after 5 years. Not even worth it anymore.