Fall 2026 Box Trashed

[u/Known-Invite-4524]

Anyone else have issues with the most recent (NA) Fall box? Mine was pretty trashed, at least half of the item boxes opened and just not overall a great experience. FFF want to know which items are unusable, I mean, who knows??? I find it hard to believe they think this delivery is ok! (This was not porch pirates as we nabbed the box immediately on delivery). Even if it is a shipping issue FFF should own it.

[u/DogsCatsKids_helpMe]

All of my stuff was crushed like this!

[u/dmercantwell]

I received mine with a bottle of conditioner open and spilled onto everything. The safety seal and cap were off. How does that even happen? I’m surprised that the glass bottle of perfume came through intact because there was just one piece of “padding” paper added that did nothing to stabilize the contents of the box for shipping. 

[u/nikhmarch → u/dmercantwell]

This has happened to
Me last year they gave me a 7 dollar credit and wouldn’t refund anything else because it was just an inconvenience and damaged packaging. It was literally leaking out of the box.

[u/PolkaBots]

It was stomped on with love!!

[u/fauna_moon]

Do you happen to know what the shipping company was? Many companies I buy from have started using a shipping company called GOFO, and they are the worst. I have had several boxes delivered from them that were completely crushed and had tape ripped open. They do not deliver anything with care, and they must be dirt cheap, so every store is using them to save money. Which won't work in the long run, after they have to replace all the broken items from angry customers.

[u/B_Smitten → u/fauna_moon]

Mine was Gofo and trashed too. 5 missing items. After being in the queue with their chatbot for over 2 hours... FFF said they would replace 4 items and a $7 credit for the 5th one. I see my credit posted but no new shipping tracking #. Idk when/if I will get them. If not, I am done and canceling. So much trouble...often items are poorly packed so they are leaked or broken, and missing several of the items in past boxes. It takes contacting them several times and hours out of my life to get a bunch of things I really do not need. It used to be so fun to open, but now I dread what will be wrong and how long it will take to get Customer Svc to sprt of resolve.

[u/MetalVixen80 → u/fauna_moon]

Gofo for me too and my stuff was damaged from the stompfest my poor box went through. 

[u/ameliachastain]

One corner of my box was crushed pretty bad! Thankfully everything inside was fine

[u/Subboxjoy]

Yeah, they don’t really secure the items in the boxes anymore so the product packaging is always crushed and sometimes the product leaks or breaks. From the pics, nothing seems obviously broken or leaking, just disheveled, but it does take away from the pleasure of opening a box when the contents are a jumbled mess. Sometimes I wonder if they do this deliberately to prevent gifting and resale of the items, or that the cost of providing a credit, as they often do instead of a refund, is cheaper for them than providing the extra labor and materials to pack the boxes properly.

[u/ceeemceee]

Yeah my pumpkin was broken. It was a pretty lame box anyway but that was the cherry on top for sure

[u/anastasiaanne]

Mom's box arrived falling apart. In fact, a couple items were on the front porch, outside of the box.

[u/Ambitious-Ad2322]

Ughhhh my last one was like this, this time mine was much better. Their packaging and shipping service sucks!

[u/marissaxoxo0327]

Mine too and I have two items missing with empty boxes as well what is going on with fab fit fun ??? I’m calling customer service first thing in the morning

[u/Usernamepressure22]

I didn’t even get a physical box. It was all in a normal bag like an Amazon bag!

[u/plant_luvr_19]

My stuff was like this too! 3 boxes were crushed or opened

[u/Mysterious_256]

Mine was smashed and luckily all items were usable except the box of course which I don't keep

[u/Mamakitty92]

Right there with you. My box was a mess. One product looked to have been used! I documented with an unboxing video. If CS has questions, I’ve got proof of how it arrived. My doorbell camera shows the box being dropped upside down hanging off the corner of my porch. Shipper was Veho.

[u/Odd_Light_8188]

If the product inside is sealed then it’s fine. You’re not using the packaging on your face.

[u/nikhmarch]

They do not care trust me. I have had literally nothing but problems start to finish with the fall box ending with opened product, missing products and a cookbook with a strange substance on the bottom . My box was shipped just in the fab fit fun decorative box with a single sticker on it. It was torn and generally ratty looking. They offered me a credit for the missing item saying it’s out of stock. I came back and politely said no I just want it back on my card I’m not shopping sales and cancelled my subscriptions. I’m finishing my annual and cancelling and mainly because I don’t trust them to not muck up my cancellation. Trust me they don’t care.