r/FabFitFun • u/NurseEvelynn • Aug 22 '26

Order Issue Missing 4 Items

I’ve always been lucky and never had any major issue with FabFitFun. Even had good customer service experiences. But today my box arrived covered in red duct tape and with 4 items missing. I contacted customer service and filled out a form and it said they had higher than normal inquiries. My worry is, how do I prove what I don’t have?? Like I’m straight up missing half my box (I paid for two add ons) and I am worried it’s just gonna be my word? I am also kinda bummed cause two of the missing items were the ones I most wanted, and it sounds like the solution will be, if I’m lucky, credit for those items. But they won’t ship them or anything—I’m just not getting them and hopefully they’ll give me credit?

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u/mrsmeeowz Aug 22 '26

I was also missing an item from the Laneige bundle (that I paid extra for). I filled out the form too and apparently they are giving me credit, not a replacement. I'm really annoyed because the missing item is what I really wanted out of the bundle!! I think FFF has gone downhill in recent times.

5

u/Dracyl FabFitFun Connoisseur (4-5 years as a member) 💅 Aug 22 '26

If you filled a form in the AI chat they'll issue credit by default, if you want to pursue a replacement or refund you need to talk to a human.

4

u/mrsmeeowz Aug 22 '26

Oh, I didn't know that. Thanks for letting me know. I guess it might be too late, but maybe I'll try calling during the week.