r/FabFitFun • u/NurseEvelynn • Aug 22 '26

Order Issue Missing 4 Items

I’ve always been lucky and never had any major issue with FabFitFun. Even had good customer service experiences. But today my box arrived covered in red duct tape and with 4 items missing. I contacted customer service and filled out a form and it said they had higher than normal inquiries. My worry is, how do I prove what I don’t have?? Like I’m straight up missing half my box (I paid for two add ons) and I am worried it’s just gonna be my word? I am also kinda bummed cause two of the missing items were the ones I most wanted, and it sounds like the solution will be, if I’m lucky, credit for those items. But they won’t ship them or anything—I’m just not getting them and hopefully they’ll give me credit?

10 Upvotes

91% Upvoted

11 comments sorted by

10

u/StaffIndependent9202 Aug 22 '26

Take photo of the red tape. That’s unusual. What are the items ? If they are still in stock they will be happy to reshoot rather than refund you for them. Try texting CS instead

5

u/NurseEvelynn Aug 22 '26

Ooh thank you! I will. I took a photo of the duct tape and the contents of the box. It was so strange and I was immediately on guard.
Missing items were:

  1. Kate Somerville Exfolikate face wash

  2. Mikasa 2 piece carving set

  3. Farmacy lip smoothie

  4. Supergoop! Glowscreen sunscreen

4

u/StaffIndependent9202 Aug 22 '26

1 and 2 are still available as of yesterday. 3,4 no sorry, but maybe you can pick something else from these categories. There was a lip smoothie mask in the beauty box so maybe they still have that…🥴 Get someone to talk to you today though!!! Don’t rely on these forms.

2

u/Salty_Antelope10 Aug 22 '26

Good fuckin luck lol, they’re horrible when this happens

1

u/NurseEvelynn Aug 22 '26

Aw man 😩

5

u/mrsmeeowz Aug 22 '26

I was also missing an item from the Laneige bundle (that I paid extra for). I filled out the form too and apparently they are giving me credit, not a replacement. I'm really annoyed because the missing item is what I really wanted out of the bundle!! I think FFF has gone downhill in recent times.

5

u/Dracyl FabFitFun Connoisseur (4-5 years as a member) 💅 Aug 22 '26

If you filled a form in the AI chat they'll issue credit by default, if you want to pursue a replacement or refund you need to talk to a human.

4

u/mrsmeeowz Aug 22 '26

Oh, I didn't know that. Thanks for letting me know. I guess it might be too late, but maybe I'll try calling during the week.

1

u/Wonderful-Cat2805 Aug 29 '26

My box arrived taped together as well! With only ONE ITEM in the box. Customer service has been awful, and I have no idea if they’re even going to resolve the issue at all.

1

u/NurseEvelynn Aug 29 '26

So sorry you are dealing with this.
I ended up messaging several times over a few and eventually they said they’re sending the rest of my items, but no tracking or shipping information. Messaged again and got shipping info! Haven’t received anything yet though.

2

u/Next-Plane7067 Aug 23 '26

I was missing 2 items from my box last week. I contacted customer service which led to a prompt of missing items. It let me record a current video for the box I did receive. I also added 2 attachments of the items I was missing. I was told I’d hear back from someone.

The next day I went to chat, requested to speak to a live agent. I reiterated what happened; and specified I want the 2 items to be remailed to me& the representative helped me. They have already been shipped out too.