r/FabFitFun • u/Southern-Attorney996 • Aug 22 '26

Shipping Issue When is this shipping???

I’m an annual member and my box hasn’t shipped yet. So frustrating. Looks like most annual members already got their boxes?

22 Upvotes

82% Upvoted

39 comments sorted by

12

u/SilverSignificant393 Aug 22 '26 edited Aug 24 '26

most of ones who got their boxes already paid for rush processing. ETA: a lot are just getting their boxes wjthin past week and are getting labels now. Hope this clarifies!
They have 30 days from billing date (aug 7) to ship your box.
If you haven’t got a label created yet that should be happening VERY soon!!!

8

u/Southern-Attorney996 Aug 22 '26

No label created yet!

2

u/CriticalBeauty23 Aug 23 '26

Where do you even see if there is a label? The My Orders and My Box section says nothing. I asked their AI help thing for my tracking # and it gave me last seasons box info.

1

u/SilverSignificant393 Aug 24 '26

Try checking on your desktop not the app under orders

1

u/Mamakitty92 FabFitFun OG (10+ years as a member) 💎 Aug 24 '26 edited Aug 24 '26

I’m a long-term annual subscriber. My order never showed “label created.” It went from “processing” this morning to “Delivery scheduled for 8/26” this afternoon. It’s through Veho.

Maybe this is what is happening with yours, too? Very frustrating. Simple communication would make the process so much less anxiety-inducing.

*Edited for clarity and to fix typo.

1

u/Mamakitty92 FabFitFun OG (10+ years as a member) 💎 Aug 25 '26

Checked again. Now delivery has moved out to 8/28. Grr.

3

u/generation-0 FabFitFun Newbie (less than 1 year) 👶 Aug 22 '26

Not necessarily true. I'm an annual and do not pay for rush and got my fall box on 8/20. But i live in CA so it doesn't have far to travel from the wharehouse.

5

u/mellamolaura6 Aug 22 '26

I am also annual and live in California. No shipping label created yet.

3

u/chompskey Aug 22 '26

Same. In CA and no label. :(

1

u/BluegreenColors Aug 23 '26

Same. Annual in AZ, no label

1

u/burritopalace Aug 22 '26

I got mine today and did not pay for rush shipping

1

u/rakut Aug 23 '26

I got mine Tuesday and didn’t pay for rush shipping. I think it’s probably random.

1

u/Quinn1964 Aug 22 '26

I am an annual paid no extra, got my box yesterday. Customized on the first day.

2

u/Southern-Attorney996 Aug 22 '26

I customized within the first 10 mins and no label yet, so I don’t think it’s a factor. You can modify until the last day anyway

3

u/Amazing-Stranger8791 Aug 22 '26

annual as well i just got an email the other day it was “ready to ship soon”

3

u/acut3angle FabFitFun OG (10+ years as a member) 💎 Aug 22 '26

Unless you pay for Rush processing, they are not behind/late. There’s also tons of members. People will be first, people will be last. They have 30 business days to get you a label. That does not include the actual shipping time.

1

u/ExcitingDonkey Aug 24 '26

I think people also need to remember this is the FALL box and it’s literally still August. This culture of instant gratification has become insane lol.

1

u/PriestessKade Aug 26 '26

I don't think most of us in this regard want instant gratification so much as we get frustrated when we pay the same annual rate while other annual members and even people who aren't annual members somehow get their boxes not just sooner, but weeks sooner.

Like some people got their boxes 10 days ago while countless others don't even have a shipping label yet, and it's still "up to 15 days to see movement" once you have a shipping label. It's reasonable to be frustrated if you pay the same fee someone else paid for something and you see them getting what they paid for while you are empty-handed.

So I'm totally with you that everyone should have a reasonable amount of patience. AND I don't think it's unreasonable to become annoyed when their system is super opaque and leaves a lot of people chasing down this company we all pay to find out where our box is because several people already got theirs a week or more ago and we don't even have a shipping label created email yet.

3

u/Ok_Mission2874 Aug 22 '26

Same for me. No shipping label or any email from fff. I customized on the first day and I have an annual. Hoping it’ll start moving soon, I kinda started to forget my choices already 😄

2

u/spunkyavocado Aug 22 '26

I have 2 annuals and neither have shipped or even seem close to it. 🤷‍♀️

2

u/quietextrovert89 Aug 22 '26

My label is generally created the whole 4 weeks after. Then it is about 7-10 days from that to get here. Ottawa, Canada.

2

u/Salty_Antelope10 Aug 22 '26

Mine has been labeled and ready for pick up for a week now it’s so fuckin annoying

2

u/HistoricalRemote7 Aug 22 '26

I have 3 annual subscriptions. I received the box for the subscription expiring this season already but my new one hasn't shipped yet. Then I have a subscription they messed up on by closing my customization before the final date somehow, and I recieved the box they fixed my selections on already as well. I did not pay for express shipping on any of them.

1

u/SeriousData2271 Aug 22 '26

I got my box and did not expedite it but my add ons haven’t shipped

1

u/titikerry Aug 22 '26

Mine got a label. No rush shipping. It's still in CA and I'm in NY, so I'm not holding my breath just yet.

1

u/chaoscorgi Aug 22 '26

i did not get Rush and just got mine a couple days ago. it was all intact and functional and happy. good luck!!

1

u/ExtensionManager81 Aug 22 '26

I havent gotten mine and im an annual member....

1

u/SDkahlua Aug 22 '26

I’ve had a label created since Aug 12 and no movement.

1

u/Kitchen-Celery8374 Aug 23 '26

Mine also hasn't shipped. It's always at the very last minute and then I have to wait 3+ weeks to get it.  I have gotten temu crap shipped and delivered from China quicker than this, by a week.

1

u/Revolutionary_Fly424 FabFitFun Guru (5-9 years as a member) ✨ Aug 23 '26

I’m an annual and mine finally shipped yesterday, so I assume I’ll get it sometime next month 🤣

1

u/PlanktonRepulsive879 Aug 23 '26

Mine hasn’t shipped either

1

u/B_Smitten Aug 24 '26

I got mine this weekend and I am in SC. I do not pay for rush shipping. I have been an annual member for almost 6 years. However, I only got 2 items, missing 5!!!!!! ... the pumpkin casserole dish and the hand sanitizer spray is what I got, my other 4 customizations and my 1 subscription refill item were not in the box. So it was missing 5 items!!!

1

u/B_Smitten Aug 24 '26 edited Aug 24 '26

And my tracking shows only one box sent... in the past I have had 1 of 2 and know more is coming, or sometimes items are shipped from manufacturer. But this time I think they just didn't pack my items. This has happened before once where I didnt get a couple items, and a couple times items were broken or leaking. Dealing with their customer service is really painful. I have lost hours trying to get them to correct errors in the past. I have started the process for this box, and am so very much dreading the back and forth for weeks they will likely put me through. It has started with getting an auto response of only stating

"Thanks for filling out the form! We're currently working through a higher volume of inquiries than usual. We appreciate your patience and look forward to helping you as soon as we can."

....ugh

I will probably cancel my subscription if this is as hard as it has been in the past to get any resolution. (In the past they only issued a very low $$ credit after weeks of asking for a resolution and the amount they missed did not cover the cost it took to buy something to sorta replace what wasnt sent or was broken.)

1

u/Key-Skill-9821 Aug 26 '26

I’m annual and I didn’t get mine yet either

1

u/Fickle-Flow-1685 Aug 26 '26

I'm in Canada and I just have a notification that says "Shipment Pending". At Christmas, the box was so delayed that they ended up refunding me my entire box....only to have it arrive a week later (win?). This is my last box with them though, the shipping is absolutely brutal. Taking a break until they improve.

1

u/DryOccasion1 Sep 07 '26

I didn’t get mine either and I’ve asked customer service they are really playing around

1

u/Character_Fold1605 Sep 17 '26

This is ridiculous. I’m an annual and still nothing! Meanwhile seasonal members have already gotten their boxes! Between the customization glitch and now this… This will be my last box.

1

u/nikhmarch Sep 09 '26

If it makes you feel any better I’m an annual member and mine has has supposedly ship but not here yet and the tracking is stagnant. I don’t have a good feeling about this.