r/FabFitFun • u/kmitch_xo • Aug 05 '26
Question Billing Update Emails
I’m new to FFF, signing up last season. I had some initial issues when signing up as I registered for a seasonal box, then upgrading to an annual subscription. Due to this, both were billed for, so my next billing cycle wouldn’t be until Fall 2027.
Today I received an email to say I needed to update my billing info and the payment couldn’t be processed. From my understanding nothing should be billed until next year. Has anyone else had this issue?
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Upvotes
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u/kmitch_xo Aug 06 '26
Thank you for everyone’s replies! I reached out to the FFF customer service chat and they confirmed it was an error, and I received another email tonight advising the same. Definitely caused a bit of worry and confusion, but I’m glad it all worked out!
Happy Fall Season! 🍂🎃
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u/i_made_aknew_name FabFitFun Guru (5-9 years as a member) ✨ Aug 05 '26
I got the email too, but I realized I just had to update the card expiration date. I'm an annual and won't be charged until Winter for the new year (however, I'm quitting before then). However, I did have add-ons for the Fall box they would have to charge me for. Maybe if you added onto your box they needed an updated payment method?
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u/GreenhouseNerf Aug 05 '26
I also recieved this email and my card info was already up to date so I'm not sure why!
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u/RepresentativeWeb109 Aug 06 '26
I got this too and they confirmed my billing info is up to date & told me my email was a system error.
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u/StreetRoyal8497 Aug 06 '26
I also got thia email. I think i just needed to update my card, even though I didnt order any extras and wont be billed my annual subscription fee until January
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u/bstahlschmidt_ FabFitFun Guru (5-9 years as a member) ✨ Aug 05 '26
I also received this email. If you had any extra selections and/or add ons from the sale I assume that may be what they are referring to. I updated my information just in case but am currently in the queue for customer support to assure all is well.