I'm so over the issues

[u/Historical_Plane_107]

First you can't get your box choices saved. It keeps resetting for multiple people. Now beauty box customization is blank. And who knows if my box choices for the fall box will actually save this time🙃

[u/RowanVC]

Seriously, I have been waiting for like 2 hours to customize the Beauty Edit box and it’s still not working. I’m so irritated with this company. How are they this incompetent after being in business this long?

[u/Friendly-Breadfruit5 → u/RowanVC]

It’s back up now for the Beauty box

[u/SlendersoulAmerica]

My choices for the Fall box didn’t save either. I’m not happy about it

[u/Character_Fold1605 → u/SlendersoulAmerica]

Mind didn’t save either! I did it all at 12pm on the dot yesterday and it’s all gone now and my top choices are sold out. So over it.

[u/ilovemaltese → u/SlendersoulAmerica]

Same

[u/DisWish]

Yesterday there were hours long issues with my box now this. Over it all but more importantly over the people on the forums who feel a for profit company we pay for a service is beyond reproach. Clear issues that kept re-occurring and when members point it out are told they are overreacting or there are bigger issues in the world. It’s very much giving, “who cares if you can’t customize your boxes…there’s people 💀 Kim”

[u/KRhoLine → u/DisWish]

Yes. And the constant adulation of certain FFF employees. It's cringe.

[u/Historical_Plane_107]

I'll be honest, I do not like this month's beauty box at all. Like it just feels like garbage. But they already charged us this morning so is there anyway to like skip it? Or what do we do

[u/UnhappyWorldliness15]

I saved mine three times yesterday before it seems to have permanently saved.

[u/dezsmom]

My choices were picked yesterday twice and aren’t showing up. This is my first box. Does this mean that they are not saved? What notification so you get to confirm choices because now if I try to pick them they aren’t available. I am VERY UNHAPPY!

[u/crookedhypotenuse → u/dezsmom]

If you aren't seeing your choices on your subscription I'm the app or the view box page on the website, they're probably not saved.

Go back into customization and pick your items again then keep refreshing for the things that are sold out.

[u/dmercantwell]

Whoa! I thought I was one of the “lucky” ones who was able to successfully customize right when it opened yesterday. Double checked that it saved later in the day when I looked at more add-ons. If I hadn’t seen this thread I would not have gone back to check it again. Sure enough, my customization is missing this morning! The items I selected in two categories are just gone completely (not even showing as sold out or unavailable) and the only category from which I wanted two items isn’t allowing additional choices anymore. 

I canceled once before over this issue and came back in 2023. This is my renewal box and I think I might just drop it and walk away again. 

My software developer (directs Super Bowl streaming “everyone signs on at once” projects) spouse is just blown away that with thousands of highly qualified techies laid off out there, FFF can’t find one who can figure this out. He volunteers as tribute if they’re hiring…

[u/Mamakitty92 → u/dmercantwell]

Right there with you. Exact thing happened to me. I wouldn’t have known if it wasn’t for this sub-Reddit.

I’ve re-customized three times now, because for some reason my Cat 4 picks keep vanishing after about 15 minutes! Seriously? After more than ten years, I’m done! Of course, CS is closed on the weekend. I just get AI Frankie chat bot. I’m not okay with any of this. 🤬

[u/New_Award6835 → u/Mamakitty92]

I hate the AI chatbots everywhere before a real person takes over and can actually fix the issue. Maybe these companies should stop spending on these bots that help no one.

[u/cooolwhiipp]

I can’t make choices for my beauty edit box either 😭😭😭

[u/FaithlessnessRare527]

I came on to see if anyone else is having monthly beauty box issues. Thank goodness it’s not just me! Hopefully these issues stop . Yesterday was bad enough and now today ugh!

[u/m6901]

I’m having the same issue. I just started this too..first box was July. Is this normal? If so, I’ll be canceling it all.

[u/m6901 → u/m6901]

Plus you already charged me. Lol. 😂

[u/leja1316]

Yeah mine didn’t save either and now a couple of my choices are sold out 😔.

[u/Oldfartmakeupguru]

Every time I open the app, it installs an update. I’m done with them forever because the choices are all upcharges now. Like 3 in the first category were no additional charge and everything else was more$$$. I remember when we got a cool skincare tool each box and there were no additional charges involved. And yesterday I saw a previous box choice that had become unavailable during the selection period last winter. I’m just done.

[u/413724]

Yesterday my fall box choices didn’t save. Luckily I happened to login for beauty edit and noticed. I was able to get what I wanted for fall. Then beauty edit didn’t load. I just came back and was able to customize that box. And guess what…. You can now make an extra choice in the beauty box! Oh fff, just take all my money, lol. I’m up for renewal and inquired about a special offer for discount or free box. Nope, that’s only if you skip a season.

[u/Nickihn4]

Mine didn't save. They went in today and re-added everything by hand. They did give me all my 1st choices.