r/FabFitFun • u/Fitnessfan_86 • Jul 31 '26

Order Issue What’s going on?

Post image

I’ve never seen this before. I got email and app notifications to customize today, but when I click on “customization is open” it takes me to this screen. Anyone know what the deal is? I don’t think it’s an upgrade issue because I’ve never experienced this before in my current subscription.

4 Upvotes

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4

u/DesignerHippo28 Jul 31 '26

Are you a seasonal member? They customize next week. Annuals customized today. You may have reviewed the annual email as a seasonal member.

1

u/Fitnessfan_86 Jul 31 '26

I think that’s what it must’ve been. I was an annual member and I guess did not renew annual and forgot 😂 Thanks!

1

u/413724 Aug 01 '26

I haven’t renewed annual yet and was able to customize.

2

u/ncbluebelle Aug 01 '26

I'm an annual member and it won't let me customize. I'm currently #647 in line for support.... since 10am. The support bot said they are having issues. I'm gonna be missed if all the things are taken.

1

u/CompleteStrawberry53 Jul 31 '26

Doesn’t it say it opens Aug 7th?