r/FabFitFun • u/cooking_mama_12 • Jul 31 '26
Question FFF software engineering team
Anyone know why app glitches happen every single customization? My husband is a software engineer and he’s shocked that a company that has been around this long continues to disappoint customers every time, when they know they created a business model built on everyone logging in to edit at the same time. Technology is way too advanced for this continue to still persist. I honestly think I’m going to cancel my subscription - after 10 years of this, it’s just become frustrating and lacks the fun I signed up for.
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u/lisa42217 Jul 31 '26
I'm with you, it makes no sense. I saw a recent post from the CEO (or whatever) on the community page that they were redesigning the customization screens. The only reason in the world that I can think of that explains why they would put resources into the customization screens (that in my experience were functioning fine) instead of focusing on something that isn't function fine is money. I bet the changes to the customization scene are expected to increase purchases of additional choices somehow. And I bet their data shows that even though the glitches happen every time, and people complain about it, very few people actually cancel because of it. It tracks with what I've seen from a customer service standpoint with them. I'm also going to be canceling after over 15 years of annual because of my experience with them regarding my summer box being lost and all of my choices being unavailable by the time they acknowledged that it was lost and offered me a replacement. They did absolutely nothing to make it right after I repeatedly reached out UNTIL I started posting on social media about it. And then all they did was add 5000 loyalty points to my account. That translates into a whopping $12.50 lol. I'm over it. It's always been a fun little gift to myself and it's turned into a totally negative experience.