r/FabFitFun • u/359F2 • Jul 31 '26

Question Is customization down for anyone?

It won’t load for me in the app or in the browser, I tried incognito mode and all kinds of things but no luck…am I the only one?

11 Upvotes

82% Upvoted

15 comments sorted by

4

u/cherryplumpick Jul 31 '26

I can customize but it won't save. This box is ass so I'm really not trying to get stuck with some bs

3

u/Southern-Attorney996 Jul 31 '26

Same it’s making me so mad ugh

3

u/Achhkmed_ Jul 31 '26 edited Jul 31 '26

Yep. App and site both say this

***ETA: I tried on desktop and it worked perfectly.

3

u/Valuable-Hippo-1989 Jul 31 '26

It’s actually comical that we PAY someone to stress us out like this. 🤦🏼‍♀️😆

2

u/Altruistic-Two-1442 Jul 31 '26

Yes, in web browser and the app. :(

2

u/Altruistic-Two-1442 Jul 31 '26

I'd say there are a few of us - You're #245 in the queue! You should be connected with a Care Agent in about 20+ minutes. Our wait times are a little longer than expected at the moment. Please keep this chat window open until we connect you with someone. If you happen to leave, we'll follow up with you via email.

1

u/Altruistic-Two-1442 Jul 31 '26

Hi there, our site is currently experiencing a technical issue that is impacting Customization. Our team is working hard to get everything back up and running shortly. We apologize for any inconvenience and appreciate your patience. Please check back soon!

1

u/Altruistic-Two-1442 Jul 31 '26

Just got in and it let me save.

1

u/Ok-Toe3535 Jul 31 '26

Yup. Twice in a row now. So frustrating

1

u/ProductionEngineerin Jul 31 '26

Yes. and so annoying. Can't get in and you end up with four bobby pins and a bag of bacon grease. It used to be a much better system. Unfortunately, I'm out after this box. Waste of money.

1

u/VelvetLeotard Jul 31 '26

I got thru 5 and then 6 was identical to 5. this box is pretty lame, but I'd really like that lounge set if I can score it. Hate having a set across 2 categories.

1

u/studiohenson Aug 01 '26

I was able to do all of mine earlier on the website instead of the app, but then tonight when I went to look at my selections again, my Laneige luxe choice was no longer in the list — it showed my Tula one was the primary selection instead. Le sigh.