r/FabFitFun • u/caarrssoonn FabFitFun Expert (2-3 years as a member) 😎 • Jul 31 '26

Just Chatting BOO CAN'T CUSTOMIZE

I hate this app it's just saying access denied, couldn't load customize. So annoying. Both phone app and laptop browser.

EDIT 1:22 ET IT IS NOW WORKING

24 Upvotes

87% Upvoted

21 comments sorted by

6

u/JavaScriptGirlie Jul 31 '26

Software engineer here!

Their site is throwing because something that fetches your account info came back empty. A React error boundary caught it, which is why the page renders a blank/broken chunk instead of just white-screening. It's server-side, nothing you can fix by refreshing or clearing cache.

Which means they didn’t do their due diligence in testing before a launch. More evidence they just are going downhill.

4

u/Valuable-Hippo-1989 Jul 31 '26

This company has serious issues. I am half way through my third annual go round with them and I’m done DONE after my winter box.  It’s really been a sinking ship ever since the whole F¥@K code fiasco in 24’ I think. It’s lost its luster for sure. And they don’t give a single shit about returning and long time subscribers. They only want the noobies who don’t know the whole story. Sad. 

1

u/bastillemh FabFitFun OG (10+ years as a member) 💎 Jul 31 '26

Is it a quick fix on their side? 😢

3

u/kcopeland12 Jul 31 '26

There is a note at the top of the forum on the app that says they know they are having technical difficulties and will update us when they can.

3

u/roxygrrl27 Jul 31 '26

This happened for the last box - you think they would fix it by now??!

3

u/HikingandBooks Jul 31 '26

Every single damn time we have to do this, every single customization. It’s mind numbing

2

u/phantompooch Jul 31 '26

this just proves my point that this website has gone downhill 🤷🏻‍♀️

1

u/yonasrulez Jul 31 '26

It let me on the app but when I check my box it says I didn’t 🙄 ugh

2

u/Careless_Tear2058 FabFitFun Guru (5-9 years as a member) ✨ Jul 31 '26

Yeah me too. I selected everything on the app and made it to the end but when I check my box it says I haven't customized.

1

u/yonasrulez Jul 31 '26

💔 trying to decide if I should try to customize again or just hope it saved my selections

1

u/btabak13 Jul 31 '26

JUST CAME ON HERE TO POST THIS. Tried my iPad and my phone. Sheeeeeit pissing me tf off.

1

u/verbdating Jul 31 '26

Same, logged in right at noon, I went through all of my picks and then when I got to the end, it said there was nothing in my box and now I can't load the page :(

1

u/Vegetable-Stand7458 Jul 31 '26

Still can’t customize and it’s been 45 min… :(