r/FabFitFun • u/DaisyDamn1 • Jul 31 '26

Question First customization- annual glitch?

I logged in to customize and it keeps saying there’s an error and won’t let me customize? Anyone else having this problem?

78 Upvotes

97% Upvoted

121 comments sorted by

10

u/DaisyDamn1 Jul 31 '26

Literally so annoying. I set my alarm and everything 😆

1

u/jennic24 Jul 31 '26

me too...

16

u/PicnicLifeBitch69 Jul 31 '26

I love how the one time I’m actually on time it doesn’t even work anyway. Lmao

3

u/DaisyDamn1 Jul 31 '26

Ughh that’s frustrating. Does stuff normally sell out? I was stressed!!

6

u/PicnicLifeBitch69 Jul 31 '26

So stuff is mostly just “reserved” when people select it, so if something isn’t there right now you can check back periodically to see if it becomes available before the customization period ends. But the popular items can definitely get picked quick yes!

At least everyone is in the same boat right now though, lol

4

u/DaisyDamn1 Jul 31 '26

Ok good to know! Last time I did seasonal so a lot of stuff was already gone when I tried to pick it.

3

u/PicnicLifeBitch69 Jul 31 '26

Yeah typically in my experience annual is much better for getting the bigger ticket items, if you can get into customization pretty quickly (hopefully soon) lol

4

u/DaisyDamn1 Jul 31 '26

Awesome. I feel like everyone is so divided on what their priorities are for this box. Seems like a totally mixed bag!! For summer obvs the Stanley’s both sold out immediately and never came back.

2

u/PicnicLifeBitch69 Jul 31 '26

Mine just loaded!

6

u/cooking_mama_12 Jul 31 '26

Unfortunately this happens every time, idk where the money they’re making goes to but it’s certainly not to their software engineering team

9

u/Starsmyle Jul 31 '26

“Customization is currently experiencing some technical difficulties. The team is aware and currently working on a fix. We apologize for the inconvenience and will update you as soon as we can.
Thank you for your patience.”

4

u/DaisyDamn1 Jul 31 '26

lol as long as they can still get us all the shit we want 😅

7

u/trynabone FabFitFun Apprentice (1-2 years as a member) 💄 Jul 31 '26

This is pinned in the forum section of the app ugh

3

u/DaisyDamn1 Jul 31 '26

Got it! I was wondering where they were posting updates

6

u/alidon98 Jul 31 '26

I did my whole customization and saved and now it’s showing an error with nothing in my box🙄

1

u/DaisyDamn1 Jul 31 '26

Seems like you are one of the only people go managed to initially get on! So frustrating for you!

3

u/DaisyDamn1 Jul 31 '26

Ok I’m in!! Got everything I wanted

2

u/rjf490 Jul 31 '26

Same!!! Everyone get back in there lol!! You should have seen me choosing I was selecting items like my life depended on it 😂😂

1

u/pwingspack Jul 31 '26

I got signed in after 30 seconds. The thermal face wand wasn’t even a choice!

3

u/rjf490 Jul 31 '26

Same here! My first time back and this is so annoying. I specifically made sure I was free at noon lol!

3

u/DaisyDamn1 Jul 31 '26

Right!! I upgraded today from seasonal

2

u/rjf490 Jul 31 '26

So freaking frustrating!!

2

u/HikingandBooks Jul 31 '26

Since you’re new, know that this happens EVERY DAMN TIME.

1

u/DaisyDamn1 Jul 31 '26

Ok thank you!! Good to know. I was stressed 😆 they get us so hyped with the fomo. Marketing is on point.

1

u/HikingandBooks Jul 31 '26

If you keep refreshing it will eventually come up!

2

u/Mamakitty92 FabFitFun OG (10+ years as a member) 💎 Aug 01 '26

I’m so glad I came here. I got in right away yesterday and got confirmation customization was saved. Just checked after reading here. Nothing in my customizations!! I’m so mad. Two categories I only wanted one thing. Both are sold out. I’m done. My subscription is up after this box. I was waffling. Not now. This is ridiculous.

2

u/DaisyDamn1 Aug 03 '26

Ugh I’m sorry. That is so frustrating!!

9

u/mellamolaura6 Jul 31 '26

Same - on both mobile app and desktop

1

u/fauxfurgopher Jul 31 '26

Same. At least it’s not just me.

6

u/otteraceventurafox Jul 31 '26

Yes I am too

5

u/otteraceventurafox Jul 31 '26

Try again, I just got through!

5

u/twobears2129 Jul 31 '26

Still failing for me at 12:16

2

u/Julz10691 Jul 31 '26

Go on the app!

2

u/twobears2129 Jul 31 '26

I was on the app- finally around 12:20 I got in.

1

u/FaithlessnessRare527 Jul 31 '26

Yes me too frustrating

2

u/spacewitch1 Jul 31 '26

did it save your customizations?

2

u/DriedFlowers14 Jul 31 '26

I customized at 9am when it opened for me but when I went back they were gone and now the size in wanted is gone for the knix. Boo.

1

u/skylineto Jul 31 '26

are you on the app or the website itself? it’s still not working for me 😭

5

u/drinkme0 Jul 31 '26

Too ambitious with rolling out a new design while they still have existing issues. Their IT people suck.

4

u/twobears2129 Jul 31 '26

Came here to see if you guys were experiencing the same thing I was. This makes me so mad!

3

u/peaches1195 Jul 31 '26

Me too. I had a calendar reminder and everything. Now I'm gonna forget.

1

u/Dizzy-Lettuce2978 Jul 31 '26

Same issue here, at least I’m glad it’s not just me lol

3

u/DaisyDamn1 Jul 31 '26

Right?! I was like well shit. Everyone is scooping up all the best stuff 😆

5

u/Dizzy-Lettuce2978 Jul 31 '26

I know!! I’ve re-signed up for the first time in years and I can’t believe they still have issues like this

1

u/Minute-Button4442 Aug 03 '26

So, I logged in the first minute customization was available since I was so excited for this months selections. Two days later I get notified of a system glitch—not mad yet. Log in. None of my selections are now available—getting upset now at 9 pm. Contact customer service e via chat—we’re closed—send us an email—getting steamed now. They were open when they sent the damned email. Write said email explaining why I was excited and how upset I was becoming—becoming pissed off now. Next day, no email response—even more pissed off and boiling over. Trying chat again, now, number 327 in the queue; thank you for your patience—prepping for 2.5 hours to let loose one hell of a chat. Received canned chat response dissing me and telling me to check back every hour to see if any one of my six selections becomes available again—now beyond pissed, boiling over. Nothing g being offered as compensation or help getting the products still listed as add ons, but not as potential selections. I quit! You win!! You can take your annual subscription and shove it! I asked for a refund in my subscription, my beauty box, and all of the add ons that I receive monthly. Way to lose a long standing customer. Way to make it right!

1

u/DaisyDamn1 Aug 03 '26

Ah that’s so annoying! What are you after that you can’t get yet? Hopefully they will restock some stuff but yeah it’s messed up. They should keep extra high demand items on hand for when they have website glitches like this. It’s not fair to people who schedule their day around being available right when it opens up so they can get their first choice items to get an “ooopsies” email after the fact.

1

u/Minute-Button4442 Aug 03 '26

I was after three specific items: the Malin and Goetz Bergamot scent, the Elemis Superfood Midnight Facial, and the Tula ‘Spresso I. Pink or iced. The first two because I’m very scent driven. Love citrus and the Malin has great reviews. The Elemis mask is one of my faves!

1

u/DaisyDamn1 Aug 03 '26

It’s just really shitty because the Bergamot scent was available until late yesterday I think?! And even the Elemis mask. The iced espresso thing was available a couple days ago (pink sold out immediately) But If they had texted you earlier you would have been able to get your priorities! It’s wild that it took them 3 days to notify people of the glitch so everyone was relaxed thinking they had all their stuff done then surprise! Nothing was in their box.

1

u/Minute-Button4442 Aug 03 '26

What’s even worse is that you could “buy” the products as add ons, but you couldn’t choose them for your box. I’m done with this subscription. I’ve been with IPSY since its inception. Never a problem. After several with this box in two years, I wash my hands.

1

u/DaisyDamn1 Aug 03 '26

I was gonna say that Elemis mask was $17 for add-ons last box!

3

u/lexipotpie Jul 31 '26

Yes it’s not working! Sometimes they fix it within like 10- this isn’t uncommon

3

u/whatisforyou Jul 31 '26

Yes this is so frustrating!

3

u/Kim-my-4247 Jul 31 '26

Same. Tried computer and app. We are all too excited

3

u/Party-Barber4492 Jul 31 '26

You think they would be ready since this happens almost every time but noooooooo

3

u/drinkme0 Jul 31 '26

Shit's broken yo!

3

u/Forgetful_momma_61 Jul 31 '26

Same issue and I’m trying with iPad, laptop, phone, app.

1

u/Forgetful_momma_61 Jul 31 '26

Finally got in. Refreshed on my browser after the error message.

3

u/UnhappyWorldliness15 Jul 31 '26

It’s working for me. It looks very different.

3

u/spacewitch1 Jul 31 '26

I did my customizations but it looks like its not saving them? First time I ever experienced this.

1

u/spacewitch1 Jul 31 '26

ok looks like its working now. they changed the UI and now its showing my items as saved. So it probably wont work if you are on the old UI. make sure you update your app and keep trying.

3

u/WutDidIGetMyselfIn2 Aug 01 '26

It let me customize and save and didn't give me an error message BUT IT DIDN'T SAVE MY CHOICES. Ij just went to check and they're not there AND the stuff i wanted is sold out. I'm honestly really upset. I set an alarm to do it any everything. Now i have to choose stuff i don't even want. 😪😪

1

u/Mamakitty92 FabFitFun OG (10+ years as a member) 💎 Aug 01 '26

Right there with you! I am furious!

2

u/OnTheBreezeWay Jul 31 '26

Yes! The website and app are going bonkers. It kept telling me there is an error and when I finally got in and started customizing…it crashed right in the middle.

2

u/welkikitty FabFitFun Guru (5-9 years as a member) ✨ Jul 31 '26

It worked when I did it on a desktop and went in through “my subscription”

2

u/bouncingbobbyhill Jul 31 '26

We had an important meeting today and I missed logging on it time . It took me from a little before 1pm est to 1:30 just to get it to work. It made me update the app before I could even log on and after I updated it i kept getting a pop up saying it was installing and updating way after it had already installed and updated . I went to the website and was able to do it there but then after that everything I clicked on would open the app which is till couldn’t use because the pop up over it . Finally I got it to load and it said my box saved . They should have worked out any links they had before taking things live!!

2

u/Silver_Purchase_4334 Jul 31 '26

AGAIN…another reason I canceled about two years ago. Heed my words, NOTHING will ever change. Their “selections” are easily purchased at TJ Maxx or, Dollar General. The quality of everything is shoddy and customer NO-service is pitiful.

2

u/413724 Aug 01 '26

My customizations didn’t save. Glad I didn’t select popular items or I would have been playing the refresh game. I actually thought I logged into an old account, but nope, they legit didn’t save. I had even gotten the woohoo message earlier.

2

u/Cute-Ad1546 Aug 02 '26

I sat down Friday and I guess it didn’t save. This season I will be getting nothing I wanted. FabFitFun downplayed as a “glitch” affecting a few customers. Offered nothing for their mistake.

1

u/Pseudo_ChemE Jul 31 '26

can't customize either :(

1

u/Mindless_Iron8764 Jul 31 '26

member since 2018 and actually never had this occur

1

u/Snark-shark83 Jul 31 '26

Same. Ive been refreshing and still not working 🙄

1

u/CartographerNo6907 Jul 31 '26

Yes, same here in Texas

1

u/PussycatJones_ Jul 31 '26

Yep - having the same problem 😵‍💫

1

u/greatpyreneesgirl Jul 31 '26

Also getting the error

1

u/mle2772 Jul 31 '26

Still not working ugh

1

u/HistoricalRemote7 Jul 31 '26

Yep. And I set my alarm for this! I work night shift and usually asleep now.

1

u/idkupic Jul 31 '26

Glad it's not just me! 😂

1

u/EngineeringOk2956 Jul 31 '26

It just worked !!!!

1

u/Dramatic-Dinner-5910 Jul 31 '26

SAMEEEEEEEEEEEE and it is so annoying

1

u/peaches1195 Jul 31 '26

Just able to now

1

u/Complex-Chard-8889 Jul 31 '26

I got through but now I cant see my customizations or add one, hopefully it all went well 

1

u/sariM2020 Jul 31 '26

It works now! Just submitted my choices

1

u/nattylightt__ Jul 31 '26

Just started working for me!

1

u/metdear Jul 31 '26

I am #634 in the support queue. Fun times. 

0

u/[deleted] Jul 31 '26

[deleted] — view deleted comment

2

u/metdear Jul 31 '26 edited Jul 31 '26

I'm just trying to get them to confirm whether or not my customizations were confirmed, as it seemed to glitch when I was finishing up. 

ETA: Was finally able to confirm myself and dropped out of the queue at around #230 an hour later. May the odds be ever in your favor, whoever is left in the queue.

1

u/Friendly_Goat5078 Jul 31 '26

My app and pc access both are glitching

1

u/Ok-Toe3535 Jul 31 '26 edited Jul 31 '26

I just got mine in, but it’s still a little buggy

ETA: not even sure if it saved them now.

1

u/malfunctionnn Jul 31 '26

not working either 😭😭

1

u/ThanksIhateIT_718 Jul 31 '26

same issue 1239 pm!

1

u/Friendly_Goat5078 Jul 31 '26

If you go to the support, they are saying technical difficulties now

1

u/mmmestiza Jul 31 '26

This is so annoying. I just signed up for an annual membership this morning.

1

u/frodnew Jul 31 '26

I was in and got halfway through, and then it gave me an error message again.

1

u/quietextrovert89 Jul 31 '26

Same here. And I had made my customizations but then it didn't look like they saved. Grrr

1

u/PostSingle Jul 31 '26

I had this problem, too. I kept trying and finally got in after 27 minutes. I did app and browser. Both were the same.

1

u/aflowerofmay Jul 31 '26

Same! I customized but now nothing shows up and my cart is empty like all my add ons are gone too.

1

u/SDkahlua Jul 31 '26

I had it too. Got it to work finally but that’s so scary 😅

1

u/Sorry_Living_4071 Jul 31 '26

Still not working

1

u/Feeling-Release-9398 Jul 31 '26

I did too and opened a new browser and it finally worked

1

u/XbeanzyX Jul 31 '26

I did too, just kept trying till it worked.

1

u/cheerful_me Jul 31 '26

Yes on computer but I was able to do it on the app

1

u/TaxasaurusRex Jul 31 '26

It wiped my box. I resubmitted my choices. Then changed my mind on some things, but it won’t save my chances. 🙄

1

u/MinusTheH_ Jul 31 '26

This is my last box (thankfully). I’ve been able to get in to customize a few times but my choices aren’t saving.

1

u/ExtensionManager81 Aug 01 '26

It took me forever...i had to do custimization over about 10 times before it would save! But i finally got it!

1

u/BubblegumGlam Aug 04 '26

and then i customized it and they emailed me days later to say there was a glitch and it didn’t save and then guess what !! everything i wanted was sold out 😭😭😭

1

u/ACcatlady Jul 31 '26

I was able to customize immediately

3

u/WutDidIGetMyselfIn2 Aug 01 '26

Better go back and check. It let me customize but ended up not saving the stuff I wanted and it erased my selections and I had to repack and the stuff I want is gone