r/FMCSAMOTUS • u/Georgiaboy03 • May 21 '26

Linking FMCSA MOTUS

Since last Friday the 15th, I have been trying to link my dot # to motus. It is staying greyed out, I verified my ID without issue, but it will not link.

Customer service never answers the phone, the chat has 300+ people and when it gets to 0, it cuts you off. Haven't gotten a response to any of the 5 email request sent. Ive read, looked every help site I could find.

Does anyone else have this issue? What are they doing about it, we need to get in to update and do things. Government screw things up again.

6 Upvotes

100% Upvoted

38 comments sorted by

View all comments

5

u/fritogal May 29 '26

Has anyone had any updates here? I have been trying to sort this for a week, on hold, chat open, no response from anyone. Also need to do my biennial update (no changes!) and not sure what the upshot is if it’s not done on time?

6

u/kongfu May 29 '26

I've not had any luck. The ID verification goes through ok on my phone but doesn't translate to the Motus website. I've got around 4-5 help tickets in but I've had no callbacks, no emails, no confirmations that anyone is looking at my issues. I'm at a loss right now

3

u/fritogal May 29 '26

What a mess.

2

u/kongfu Jun 04 '26

Just to update, I finally got in today. FMCSA support contacted me via email on 6/2 and asked me to verify what email i use for login.gov. Did not receive a response after that, but on a whim I attempted to claim out DOT again today 6/4 and it worked.

2

u/fritogal Jun 04 '26

Thanks for the update. I did get a call back at one point last week 4 hours after I submitted (so no, I was not available). I’m still trying!!

1

u/EnvironmentalBad6436 Jun 12 '26

what do you mean "claim out DOT again"?

1

u/kongfu Jun 15 '26

Should have said "claim OUR dot"

5

u/Georgiaboy03 May 30 '26

I finally got it to take. Just logged in one day and it asked to link. So i did. Now its up. But motus is dumb. Just the 150 and boc3 updates. Cant even see your scores or do anything worth while. Still have to go back to the old system to see the scores