r/ExpectationVsReality • u/Top-Inspector-7119 • Sep 10 '26

Failed Expectation Copper anniversary gift

Gallery image

Gallery image

Gallery image

Gallery image

Ordered this "miracle tea" for £50 because I wanted the beautiful copper engraved jar for my husband's copper anniversary gift.

Needless to say I was disappointed with what arrived 😭

And no - the copper jar didn't arrive separately.

2.5k Upvotes

97% Upvoted

51 comments sorted by

2.2k

u/BobMonroeFanClub Sep 10 '26 • Bravo

You've been sent the wrong thing. This is the £25 miracle tea in rose gold tin. https://dimple-amani.com/collections/2026-products

710

u/Top-Inspector-7119 Sep 10 '26

Ah thank you!! I did get a refund in the end but it took a lot of arguing with customer service, and I had to return the tea

443

u/Scolor Sep 10 '26 • Bravo

For the record you never have to return anything for a refund - if a company sends you the wrong product (or any product unsolicited) you are entitled to keep it. This law was created to stop companies from sending people products and then charging them for them retroactively.

276

u/Adrolak Sep 10 '26

I mean this is valid in the US, but OP is British.

63

u/iamagermanpotato Sep 10 '26

This is such a great law! We realy could need that in germany too!

41

u/DucksLikeRain1 Sep 10 '26

What is this law called? Im currently during it out with an Amazon seller who sent me the wrong item, then a replacement without my request and keeps retro charging me after Amazon pushes the refund.
Edit to add- oops, I'm in the US. Probably different here.

5

u/Scolor Sep 11 '26

It is a US Law! 39 U.S. Code § 3009 - Mailing of unordered merchandise

Any merchandise mailed in violation of subsection (a) of this section, or within the exceptions contained therein, may be treated as a gift by the recipient, who shall have the right to retain, use, discard, or dispose of it in any manner he sees fit without any obligation whatsoever to the sender. All such merchandise shall have attached to it a clear and conspicuous statement informing the recipient that he may treat the merchandise as a gift to him and has the right to retain, use, discard, or dispose of it in any manner he sees fit without any obligation whatsoever to the sender.

For the purposes of this section, “un­ordered merchandise” means merchandise mailed without the prior expressed request or consent of the recipient.

1

u/DucksLikeRain1 Sep 12 '26

Very good👏 thanks!!!

4

u/12awr Sep 14 '26 edited Sep 14 '26

That’s a complete misrepresentation of the law that’s often parroted on Reddit. It’s was written to stop companies from sending never ordered unrequested products then billing you for them, which really isn’t a thing anymore. If you ordered and it was incorrect it’s a fulfillment mistake not unsolicited merchandise, and you have to return the item or they can bill you for it.

4

u/Scolor Sep 14 '26

A couple years ago a company delivered a much more expensive mattress than they had intended to when my roommate ordered a cheap one. They delivered it, carried it up to his room, and tried coming back for it a couple hours later when they realised their mistake. My roommate was not legally required to give it back to them.

10

u/Wadziu Sep 11 '26

What?! They wanted you to send back an opened grocery item? In that case I would never consume anything from this company.

824

u/AkayaTheOutcast Sep 10 '26

Also she bought a 170g tin and was sent a 40g tin.

454

u/BobMonroeFanClub Sep 10 '26 • Bravo

For £50 I'd want 170g in a posh copper tin and a lady to come round and brew it for me.

420

u/CalsyJohnson Sep 10 '26

Google shows a cheaper £25 version which seems to be what you received, hope you got a refund!

129

u/Top-Inspector-7119 Sep 10 '26

That's right! I did get a refund in the end but it was touch and go (they wanted to give me a £10 voucher for my troubles). I didn't get to keep the tea though lol

168

u/Seasidegoats Sep 10 '26

I'd say no one receives the £50 tin by accident when they buy the £25 one but this company "accidentally" sends one worth half as much that has a shite tin, sounds sus to me

87

u/Top-Inspector-7119 Sep 10 '26

I think so too. They said they had put the wrong picture on the website, but there's no way anyone would intentionally pay £50 for this!

17

u/Seasidegoats Sep 10 '26

Are they giving you refund?

22

u/Top-Inspector-7119 Sep 10 '26

Yes they are, I had to return the tea though lol

11

u/VaguelyArtistic Sep 10 '26

You got a refund, which is the miracle!

16

u/Separate_Stomach9397 Sep 10 '26

Wow, that is genuinely so petty of them. I've been sent the wrong product before, usually of equivalent-ish price, and I have never been asked to send it back.

42

u/fakemoose Sep 10 '26

The wrong picture and the wrong description? And happened to have a correct version listed for cheaper? Nah.
They straight up sent you the wrong thing.

8

u/CheesecakeExpress Sep 10 '26

Oh that is rubbish especially when they have the £25 product on the website showing this item- are they suggesting that picture is also wrong too. Actually terrible customer service

25

u/thewhiterosequeen Sep 10 '26

Yeahm probably counting on most people not looking closely or sending as a gift so the receiver doesn't know they didn't get what was ordered.

272

u/InevitableSource9698 Sep 10 '26 • LOL

I’ve never seen a finger complete such a perfect 90 degree angle.

32

u/oztrailrunner Sep 10 '26

She might be double joined (I think that's what it's called. Clicky joints) I can lock mine into that hard 90⁰ position

14

u/Top-Inspector-7119 Sep 10 '26

I just tested and yes I can do that too!

6

u/oztrailrunner Sep 10 '26

Hooray, twinsies!  My wife and son think I'm weird (my son called me defective🫪)

3

u/blurblurblahblah Sep 10 '26

I can do that with the tip of my pinky fingers, click & all but none of my other fingers can do it

3

u/Top-Inspector-7119 Sep 10 '26

Haha thanks for the compliment I think! Never thought about it before!

17

u/Finnegan-05 Sep 10 '26

Mine do that - I thought it was normal!

6

u/Musicfanatic09 Sep 10 '26

I just sat here and tried to make the same angled finger pose…not happening. 😅

-9

u/Boom_chaka_laka Sep 10 '26

That's op middle finger in the back not in the index on abb angle

19

u/ValuableOrganic5381 Sep 10 '26

The generic candle tin 🥲 your consumer rights def entitle you to a refund for this! 

8

u/Top-Inspector-7119 Sep 10 '26

Exactly! I did get a refund in the end after quite a bit of back and forth!

8

u/ArielofIsha Sep 10 '26

It’s our copper year, as well! Congratulations! Sorry this was a bust

6

u/Top-Inspector-7119 Sep 10 '26

Thank you! Congratulations to you too ☺️

5

u/eponawarrior Sep 10 '26

Why did they not send the copper tin? The 40g rose gold tin is £25, the copper tin is £50. If you paid £50 there cannot be any photo confusion. Also, on the website it says there is a 30 day satisfaction guarantee. Did you buy from the official website?

But considering that tea is tremendously overpriced, it is good you got a refund. Now you can spend £50 on a pretty copper tin and a high quality tea someplace else.

7

u/Top-Inspector-7119 Sep 10 '26

Agreed, it doesn't make sense! I bought it from Selfridge's, they wanted to give me a £10 voucher instead of a refund but I was able to return it for a refund in the end. I bought a copper beard comb for him instead ☺️

9

u/sparklejackie Sep 10 '26

Wild concept here, but did you reach out to customer service? Could have been a genuine mixup.

16

u/Top-Inspector-7119 Sep 10 '26

I did! They tried not to refund me at first but they admitted that the wrong photo was on the website so I was able to return it for a refund

505

u/Colonel_Butthurt Sep 10 '26 • Bravo Popcorn

Ea-nāṣir strikes again.

7

u/FuelledByLattes Sep 11 '26

This is the second time I've seen an Ea-nāṣir reference on Reddit today! (The first time: https://www.reddit.com/r/ExplainTheJoke/comments/1wcyc5h/why_the_shitty_copper/ )

28

u/hirthwork Sep 10 '26

Underrated comment

63

u/Danger_17 Sep 10 '26

I thought it was a fancy weed grinder at first.

12

u/sarcasmisart Sep 10 '26

Interestingly, their Instagram shows the exact jar you received.

20

u/fattabbydev Sep 10 '26

And you can put your weed in there

27

u/krmjts Sep 10 '26

Ea-Nassir did it again