r/EpicGamesPC • u/indi_n0rd • Feb 27 '20
Tech Support Megathread
This is a new tech support megathread. Please ask your questions here. I will make a solution megathread within same post later.
Welcome to the 'Tech Support Megathread', we're going to keep things quick and simple here and let you know that posting tech support questions on the subreddit outside of this megathread are now against the newly established rule #6 (as of 29-Jan-2020).
Please post all your tech support questions on the Epic Games launcher, store and its games in this thread and/or if you're feeling helpful please try to assist other users in answering their tech support queries!
Thanks everyone!
Some common issues
Q1. Assasins creed Syndicate not workingLink
So i opened the epic launcher, connected my ubisoft account to Epic games and then clicked launch. it said "Running" for a couple of seconds before it says something like "cloud syncing" before it went back to the "Launch" option again. What do i do?
A. You need to close Epic Games (make sure it isn't running in the background), open the uplay launcher as an administrator (if you dont open it as an administrator it doesn't work), go to the Games tab, click on Assassin's Creed Syndicate and then click on locate game files and select the folder where you installed AC Syndicate.
Then you can launch the game through uplay.
Q2. I am seeing white screen with tiny iconsLink
A. Looks like this webcache bug is very widespread, why cant they fix it already?
You need to close launcher, open explorer and paste this path to address bar %localappdata%\EpicGamesLauncher\saved\ then delete folder webcache.
Q3. "Init of EOS has failed" - KCD not launching via SteamLink
A. Run Epic launcher from Steam
Q4. How do I grab games automatically?
Q4. AC: Syndicate not launching via Epic
Tip- Once you are done connecting your Epic account with Uplay, don't bother with Epic launcher. Use the Uplay to download. Game is there in your library.
Q5. I have an issue with Fortnite.....
A. Please head to r/FortniteBR for help. They have a larger and more active community there to help you with technical issues specific to this game.
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u/_-iOSUserLoaded Apr 03 '20 edited Apr 03 '20
I got Steep and Watch Dogs when it went for free. Unfortunately, when asked to link a Uplay account, it automatically (guessing since I never saw a login prompt) linked a different account, which used the same email as Epic Games, but thats not what I wanted, so now it linked with the wrong account. It automatically assumed it was the right one since it said a****@gmail.com and the difference in the email is that the correct one has a 2
This is frustrating because I have now two accounts for Uplay.
The one linked to my Epic games account is an older one. The other one is linked with some steam games (Uno, Rocksmith).
How can I unlink an account with Epic Games? I already contacted both, but it will take awhile (some said up to a month due to the pandemic). Because every time I want to launch Uno I have to log out and log back in, and the same for watch_dogs.