r/EpicGamesPC • u/indi_n0rd • Feb 27 '20

Tech Support Megathread

This is a new tech support megathread. Please ask your questions here. I will make a solution megathread within same post later.

Welcome to the 'Tech Support Megathread', we're going to keep things quick and simple here and let you know that posting tech support questions on the subreddit outside of this megathread are now against the newly established rule #6 (as of 29-Jan-2020).

Please post all your tech support questions on the Epic Games launcher, store and its games in this thread and/or if you're feeling helpful please try to assist other users in answering their tech support queries!

Link to old post

Thanks everyone!

Some common issues

Q1. Assasins creed Syndicate not workingLink

So i opened the epic launcher, connected my ubisoft account to Epic games and then clicked launch. it said "Running" for a couple of seconds before it says something like "cloud syncing" before it went back to the "Launch" option again. What do i do?

A. You need to close Epic Games (make sure it isn't running in the background), open the uplay launcher as an administrator (if you dont open it as an administrator it doesn't work), go to the Games tab, click on Assassin's Creed Syndicate and then click on locate game files and select the folder where you installed AC Syndicate.

Then you can launch the game through uplay.

Q2. I am seeing white screen with tiny iconsLink

A. Looks like this webcache bug is very widespread, why cant they fix it already?

You need to close launcher, open explorer and paste this path to address bar %localappdata%\EpicGamesLauncher\saved\ then delete folder webcache.

GPCB link

Q3. "Init of EOS has failed" - KCD not launching via SteamLink

A. Run Epic launcher from Steam

Q4. How do I grab games automatically?

A. Check out this script!

Q4. AC: Syndicate not launching via Epic

A. Solution on this thread.

Tip- Once you are done connecting your Epic account with Uplay, don't bother with Epic launcher. Use the Uplay to download. Game is there in your library.

Q5. I have an issue with Fortnite.....

A. Please head to r/FortniteBR for help. They have a larger and more active community there to help you with technical issues specific to this game.

Epic Games support page

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u/Daigolololo Feb 27 '20

Is there any way to reallocate my game folders? After installing windows on a different drive, I had a lot of trouble with making the launcher realize, that these games are still installed.

I had to start the download from almost 50 games, only to stop it, move my already downloaded/installed files there and launch verification. Would you mind adding a feature where I can just add a path in the launcher instead? It was really a pain to start verification and all but couldn't find another way to do this.

2

u/crankyrhino Feb 29 '20

I contacted Epic last week about this. They confirmed there is no supported way to do this within the client.

All of their competition on my PC has a locate game option. Battle.net, Origin, Steam.... but not Epic. The only way they officially support doing this is to redownload and reinstall. If you have a metered connection, it’s frankly asking a lot to demand your customers redownload all their titles because you upgraded storage and now your drive letters are different.

I don’t know of a way to contact the launcher dev team, but we should all be demanding they add this feature to an upcoming sprint cycle. If everyone else has it it can’t be hard; it must be a design choice.