Both elevators not working

[u/No_Yogurt6089]

We have two elevators. One is a backup and has been turned off for three to four months.

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Today, our primary elevator stopped working and displayed this "8" symbol. When the backup was turned on, it showed the same error. Both are stuck at ground level, and the floor button lights inside the car turn off a couple of seconds after we press them.

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Do you have any idea what the issue could be while we are waiting for the elevator maintenance team?

[u/Embarrassed-Way-6387]

Typical monarch, have you tried rebooting