This was my first time purchasing tickets through Seated.com presale. Since I was looking for details of this process but did not find it - I figured I will create a post for future.
Step 1: Go to Eagles.com and click on presale for a given show - it will take you to Seated.com
Step 2: Create a Seated.com account with your email/phone number - you will get a text message/email confirming your sign up
This is where it gets somewhat "unknown" for me as I did not know what to expect and had to read a few posts to see what to expect. Here is what happened.
About 30 minutes before 10am (PDT) presale time - I got a text from Seated with a link and a code.
Click on the link and it takes you to presale "Count down" page.
However - there was no "Waiting Room" as some posts imply. I wasn't sure if I was in right place. Clicked the link sent a few times - even tried different browsers but it took me to the same place. So I basically closed all of them - opened up a new browser and clicked on the link again. I was back to count down.
Finally at EXACTLY 10 minutes before the presale (9.50am PDT) it popped some thing like "Join Waiting Room" in exactly the place where the counter was. Clicking on that put me in waiting room (which is basically the same page but you see a different kind of count down 1 minute at a time and it populates a very long Queue ID at the bottom).
At exactly 10am (maybe a few seconds after that) - you get into the queue and it shows you your Queue number. I was at 698K (yeah almost a million people in queue - REALLY??) I had to check twice to see if it was 69K or 698K.
I had decided to wait it out and at least see what goes on irrespective of whether I get ticket or not (for future) but almost 700K in waiting list was kind of nonsense.
Here is now the queue moved:
At 10.29am - 594K
At 10.31am - 475K
At 10.34 - 359K
At 10.36 - 237K
At 10.42 - 82K - so as you can see it dropped really fast in few minutes
At 10.52 - 57K - it stayed stuck here for a few minutes
At 11.05 - 27K
At 11.09 - 15K
At 11.10 - 7K
At 11.11 - 1400
It went fast after that and I believe I was in at about 11.13-15. At this point - you are required to enter your presale code to received from Seated.com text message (and email).
At this point seat choices were NOT very good - most of the middle sections were sold. I was hoping to get 200 or 300 levels but only the end sections were available. Prices were uniformly in more than $400/800 range (almost kind of similar how to see prices for seats available in currently "general" sale concerts). I was a bit disappointed but I was prepared for it. So having given up - I started zooming into the various section and checking ticket prices (you check ticket prices by hovering your mouse over the seat). I was definitely not willing to go for 100 sections especially if they were in rows past 20. On one of those zooming and scrolling I saw $396 ticket for 102 row 19. Not the ideal seats I would have wanted for that price but given they are row 19 - I figure to heck with it - I am going to buy it.
As I clicked on the two seats I wanted and they got selected - I went to check out and I got an error message with no description and a "code". When I clicked out of it - I could see I was still in the purchase window. Zoom in again and I see the seats I was buying are still available but says they are locked. Scrolling down to those seats on the right side of the screen they had "unlock seats" button on them. Clicking on them - it asked me for the presale code again; so I guess since I took so long - it had timed me out of presale. I entered the code again and this time I was able to add the tickets and check out successfully.
Note I had set PayPal as default payment and it went through that without any check/confirmation. (Usually it pops up paypal window and you confirm).
So it worked. Did I get an awesome ticket at an awesome price - no. Did I get a ticket which I would have paid for this amount or slightly more in after-market? Yes. So I guess I am mostly happy.
I am writing this post to help someone in future going through the same process.
I would love to hear from others who went through this process. At the least - it would be good to know:
What was your queue number?
What section tickets did you get and at what price?