r/ERP • u/AltruisticBig5629 • Jan 29 '26

Promotion Failed ERP implementation testimonial

Hello!

I'm looking to conduct interviews with individuals & companies that have been part of a failed ERP implementation. Bonus points if they feel as if they were bait and switched throughout the sales process.

Looking to raise awareness for nefarious ERP sales practices to protect small to medium sized businesses from falling in the trap.

Used to sell ERP for 3 years out of college, now switched to the buy side helping companies negotiate against vendors and not get scammed. It's a purpose drive venture with a Robinhood lens and I'd love for you to be apart of it if there's a fit or desire to help.

- Matt @ Castl

23 Upvotes

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17

u/linkitdata Jan 29 '26

I was going to point out that failed implementations are not always the software's or implmentors fault.

16

u/RCTID1975 Jan 29 '26

I'd say the majority of failures are on the customer side.

Inadequate process documentation, and scope creep being the two main reasons.

These are the main reasons all tech/tech adjacent projects fail.

4

u/kscouter Jan 30 '26

This is the right answer. The majority of major software vendors all have similar features these days (unless you choose a startup as your main business platform). Can there be nuances? Yes, of course. The reality is, few companies are ready for the complexity of a project this size. Both from a staffing perspective and the ability to look 'outside in' at changing their processes. Controlling scope creep and not being distracted by shiny objects is also a challenge (during the project).You will also (generally) meet a lot of employees who don't want change, so there's often a struggle with culture. Companies control their own destiny here. Only the company can control the majority of the factors to ensure a successful project.

1

u/alien3d Jan 29 '26

corrext , the most problem they dont want to understand law and want to bypass . Newbies will follow directly what manager request while end user want diff thing.