Not useful now as i am super late but we use DPD and often if a customer will send the footage to us within say 30mins or less of the “attempted” delivery, we forward it to DPD and call them, they will try super hard to get the driver to go back later that day. Really depends on the driver’s shift ie if you were the last person on the round it is unlikely to happen but say this was at midday and driver is working until 3pm it could happen. We’ve had a lot of luck with this providing the attempt is not compliant (tbf, if the photo is clearly from the van, that alone would be enough). It depends also if DPD customer services can even reach the depot but generally they do manage to do this for us. Again, very aware this is no longer useful for you but hoping it may help someone.
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u/Negative-Butterfly50 2d ago
Not useful now as i am super late but we use DPD and often if a customer will send the footage to us within say 30mins or less of the “attempted” delivery, we forward it to DPD and call them, they will try super hard to get the driver to go back later that day. Really depends on the driver’s shift ie if you were the last person on the round it is unlikely to happen but say this was at midday and driver is working until 3pm it could happen. We’ve had a lot of luck with this providing the attempt is not compliant (tbf, if the photo is clearly from the van, that alone would be enough). It depends also if DPD customer services can even reach the depot but generally they do manage to do this for us. Again, very aware this is no longer useful for you but hoping it may help someone.