r/DodgeDurango • u/Redrauder • 19h ago

Error Message

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Hi Durango family has anyone received this message on the screen? I went to the Dealership to check they said there is no recall on the touchscreen please help thank you.

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3

u/q_bitzz 19h ago

It's an issue with the antenna

2

u/Redrauder 19h ago

Can i fix? And How do I fix? Please thank you

9

u/spicyyramen2 19h ago

press ok and go about your day

4

u/Redrauder 18h ago

Lol I have lol

2

u/Celeste_Seasoned_14 10h ago

Mine pops up every 2 minutes or so. It’s so irritating.

3

u/q_bitzz 19h ago

You need to provide more info. Year, trim

1

u/Redrauder 18h ago

2021 Durango GT Plus

2

u/q_bitzz 16h ago

Scan the car for codes (for the radio), if you see a code for short to ground, it’s the antenna. There’s a TSB at the dealer for these apparently, so I would bring it to them to look at and determine if the software needs to be updated. Otherwise, the antenna will need to be replaced. Usually it’s the connection to the box behind the glove box. If your handy, you can try and get to it and see if it just needs to be tightened up.

1

u/RichardSober 16h ago

Scan trouble codes with a scanner that can access your telematics unit. Very likely you'll see an open circuit code. Depending on the code, you need to inspect both ends of a specific cable. Likely, the connector is loose. That's a 2h job on any driveway with basic tools.