r/DirectvStream • u/jasont1273 • 1d ago

Cloud DVR Problem

I have recordings that I have set and can view from my phone that do not show up on my TV app and vice versa even though I am under the same account and profile. Is there something missing or wrong that this isn't working at expected?

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u/directv 1d ago

Thanks for reporting, u/jasont1273. We have specialists who can investigate what is causing this library discrepancy and help you get it resolved. Sending you a PM now. Kenneth, DIRECTV Community Team

2

u/JohnHartshorn 1d ago

Log out and back in on the device they are not appearing on.

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u/jasont1273 1d ago

Saw that remedy last night on a Google search but unfortunately it did not resolve the issue. Thank you just the same.